SOURCE: UserVoice


October 09, 2012 08:00 ET

UserVoice and CoSupport to Hold First Conference Focused Exclusively on Understanding and Helping Users

UserConf 2012 Brings Together Customer Service Experts to Share Best Practices for Delivering Superior User Experience

SAN FRANCISCO, CA--(Marketwire - Oct 9, 2012) - UserVoice, the complete customer service solution on the web, today announced it has joined forces with CoSupport, a provider of customized customer support solutions, to launch UserConf 2012. UserConf is the first and only event of its kind focused completely on how to keep users happy.

Designed for customer-centric people who are passionate about pleasing their users, this inaugural event will bring together industry experts across the nation to share their expertise on providing superior customer service in today's global workforce. The event will be held on Friday, October 12th from 9:00 a.m. - 5:00 p.m. PT at Fort Mason Center in San Francisco, and is intended for customer service managers, community managers, product managers, founders and anyone who is passionate about retaining users.

Program Highlights
"Event Keynote: The Future of Customer Service"
Presented by Richard White, CEO and founder of UserVoice
Summary: Come hear where we've been, what we've learned and where we're headed for customer service.

"When Audiences Don't Agree"
Presented by Dana Kilian, VP of customer experience at Eventbrite
Summary: During this session, Dana will discuss conflict between vendors and end users and will specifically examine how Eventbrite used to speak to users, how they communicate now and the ways Eventbrite's user policies have evolved to accommodate this changing landscape.

"How to Have a Conversation with 100M Customers"
Presented by Doug Turnure, customer feedback program manager at Microsoft Visual Studio
Summary: In this talk, Doug Turnure will explain how to listen and respond effectively to the three different levels of understanding. Doug draws from personal experience managing all of the direct feedback from millions of passionate users of Microsoft's Visual Studio.

"When it All Goes Wrong (Because it Will)"
Presented by Mathew Patterson, head of customer support at Campaign Monitor
Summary: Mathew will provide attendees a real-world example of how things "horribly went wrong" at Campaign Monitor after their servers were hacked a few years back, while the founder was out of town. This speaking session will explain how Campaign Monitor effectively and efficiently managed this crisis, and will provide attendees tips on what to do (and not do) in these situations. 

Other Featured Speakers and Event Details

  • "5 Secrets to a Successful Relationship - Or Lessons on How Airbnb Scaled Customer Service," presented by Jessica Semaan, customer service operations manager at Airbnb
  • "How to Design Software Users Love," presented by Kevin Hale, senior product manager at SurveyMonkey
  • "All Hands Support: Having Everyone on the Team Involved in the Support Process," presented by Ben Congleton, CEO and co-founder of
  • "A Better Support World," presented by Chase Clemons, customer support team lead at 37signals
  • Panel Q&A moderated by Sarah Hatter, CEO of CoSupport
  • After Party held at Fort Mason Center

"UserVoice is committed to developing solutions that empower our customers to better communicate and respond to the needs of their most important asset -- their users," said Richard White, CEO and founder of UserVoice. "The inaugural UserConf, the first conference of its kind, is an opportunity for industry experts to come together and share best practices for keeping customers happy. We hope to see you there and promise you won't be disappointed." 

To register today for UserConf 2012, please visit

Helpful Links

About UserVoice
Launched in 2008, UserVoice is the San Francisco-based startup that empowers companies to help and understand their users, keep them happy with great support, and be even smarter about building better products. The company's feedback forums make it easy for users to share, discuss, and vote for ideas, while its support tools enable companies to track and respond to support requests quickly and with less effort. Easy to set up and even easier to use, UserVoice can be embedded directly in websites, iPhone/iPad apps, and Facebook pages to go wherever users go. Join the more than 100,000 organizations, like Rackspace, SwiftKey, Microsoft, IGN, Zynga, and HipChat, giving their users a voice with UserVoice. Visit the UserVoice blog, and get started today for free.

Contact Information

  • Media Contact
    Scott Lechner
    Kulesa Faul for UserVoice
    (650) 340-1987
    Email Contact