SOURCE: UserVoice

UserVoice

October 17, 2013 10:44 ET

UserVoice Launches Android SDK Transforming Customer Service Into In-App Engagement

Android Developers Can Now Keep Users in Their Apps While Offering Comprehensive Support and Harnessing Feedback

SAN FRANCISCO, CA--(Marketwired - Oct 17, 2013) - At UserVoice's Fall Series Customer Summit UserVoice, a complete solution for managing in-app user engagement, feedback, and support, announced today that it is bringing the UserVoice SDK to the Android operating system.

As more companies shift toward subscription-based revenue models and in-app purchases, the focus is shifting from customer acquisition to customer retention. With the corresponding surge in mobile app usage and the continued growth of the Android market, the importance of retaining customers and keeping them happy and engaged while in-app is compounded.

The new UserVoice SDK provides developers with a way to support end users, engage users in improving products, and ultimately retain more users by engaging them in-app -- all with a single line of code. The UserVoice SDK is already available on iOS where companies have seen a 75% drop in junk tickets and blank email requests. Customers such as PicCollage that are leveraging both SDKs have seen up to a 49% reduction in support requests thanks to Instant Answers™ search-as-you-type technology that serves up answers instantly by pulling from companies' knowledge bases.

"One of our number one requests from customers was to build the UserVoice SDK for Android and that is exactly what we have done," said Richard White, CEO and founder of UserVoice. "With the shift towards subscription based businesses and in-app purchases we're seeing developers having to put more energy into customer support & gathering customer feedback to stay competitive. Android continues to build its market share and UserVoice wants to empower customers to reach and communicate with their users wherever they are."

"We pride ourselves on understanding our users. One way to understand them is to meet them; the other more scalable way is through in-app support which UserVoice helps us do," said Ching-Mei Chen, Head of Product & Co-founder of PicCollage.

In-app Customer Support:

  • Keeps customer support where companies want to keep their users -- in-app. 
  • Reduces spam and blank messages resulting from traditional support mail links.
  • Helps customers instantly answer up to 49 percent of their own questions with Instant Answers thereby lowering support costs.
  • Enables application developers to manage large amounts of data, including app versions and runtime information, to help route and respond to requests and increase the percentage of issues resolved with the first response.

In-app Customer Feedback:

  • Engages customers when and where they engage with companies.
  • Allows customers to see ideas from other users rather than posting in a vacuum.
  • Enlists customers to vote on the best ideas and enables companies to respond to their communities en masse.

Android SDK Availability
To learn more, sign up and install the SDK go to uservoice.com/mobile.

For assets go here: https://www.dropbox.com/s/vk60cprumbulzst/Android-promotion.png

To Tweet about how UserVoice is enabling next generation customer engagement, go to: http://clicktotweet.com/OBlJU

About UserVoice
UserVoice is the leading provider of customer engagement tools for web and mobile app-based businesses. Engage users early and often with UserVoice's holistic approach to user feedback, support, knowledge management and satisfaction ratings. UserVoice helps companies to understand their users, keep them happy, reduce support costs, deploy informed products and increase customer retention. Easy to set up and even easier to use, UserVoice embeds directly in web apps, websites, iOS and Android apps, and Facebook pages -- going where users already are. Join the more than 120,000 organizations -- Rackspace, SwiftKey, Microsoft, Zynga, HipChat, to name a few -- using UserVoice to listen to their users' voices. For more information and to get started for free today, visit www.uservoice.com.

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