SOURCE: UserVoice


April 14, 2014 09:40 ET

UserVoice Selected as a Winner of the CRM Watchlist 2014 Award

SAN FRANCISCO, CA--(Marketwired - Apr 14, 2014) - UserVoice, the complete platform for managing in-app user engagement, feedback, and support, announced today that it was selected as a winner of the prestigious CRM Watchlist 2014 award.

The award is presented annually by ZDNet columnist Paul Greenberg, a renowned Customer Relationship Management (CRM) authority and best-selling author. Greenberg, who has been called "the godfather of CRM," evaluated 162 companies in this year's competition. Organizations were judged on over 20 factors, including financial performance, management team, mission and vision, technology, partner program, market impact, thought leadership and corporate culture.

According to Greenberg, "UserVoice is one of those companies that is already having an impact in the market and, if they can grow even approximately at the level that is possible, they could become a truly significant player."

"We see this award as a reflection of what we're seeing in the marketplace: that companies are realizing they need much better insight and connectedness to their users, at a massive scale, in order to create the sort of customer experience that modern, social customers demand," said Richard White, CEO and founder of UserVoice. "They're moving beyond Facebook and Twitter and looking for platforms like ours which enable not only more scalable user engagement but also provide that engagement in an environment which companies, and customers, are more comfortable in: directly in the web or mobile apps themselves. But even more importantly they're looking for that engagement to drive real insight & connectedness, not just 'likes,' and we're providing them with statistically significant feedback coupled with advanced user analytics that enable them to make smart, data-driven customer experience improvements and communicate those improvements directly back to the (thousands or millions of) users that actually asked for them."

The award follows UserVoice being selected as the winner of the CRM Idol Award in 2013. The CRM Idol competition is devoted to supporting promising companies in the CRM space by helping them gain visibility in the community with key industry influencers.

About UserVoice

UserVoice is the embeddable customer engagement platform that users actually want to engage with. Our model of sustainable engagement through in-app customer feedback & support keeps customers happy and gives companies the analytics they need to make smart, data-driven customer experience decisions. Designed for the challenges of social world, the UserVoice platform also enables companies to scale that engagement to thousands while maintaining a level of individual personalization the modern consumer expects.

2013 winner of the prestigious CRM Idol award. Join the more than 160,000 organizations -- including Yahoo, SwiftKey, Microsoft, Zynga, and HipChat -- that have found a better way to listen to their users' voices.

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