SAN FRANCISCO, CA--(Marketwired - Dec 18, 2013) - UserVoice, the complete solution for managing in-app user engagement, feedback, and support, announced today that it, together with its customer service solution, was selected as the winner of the highly prestigious 2013 CRM Idol Awards. UserVoice helps over 150,000 organizations understand their users, keep them happy, reduce support costs, deploy informed products and increase customer retention.
The CRM Idol Awards, founded by renowned author and analyst Paul Greenberg, is an annual competition among 45 emerging customer facing technology companies. The competition is devoted to supporting promising companies in the CRM space by helping them gain visibility in the community with key industry influencers. The winner is selected by a panel of CRM Idol judges, experts and influencers in the customer service field, as well as the online community of voters.
"UserVoice is honored to be recognized for this award," said Richard White, CEO and founder of UserVoice. "The UserVoice team has worked extremely hard to put together what is the most holistic approach for customer support and product insight for web and mobile app-based businesses."
"In a short amount of time UserVoice has built a very compelling platform making it easier for companies of all sizes to respond quicker to customer needs, and gather more feedback from them in a much more effective manner. Even among great competition from this year's group of finalists, UserVoice richly deserves being CRM Idol for 2013." -Brent Leary, CRM Industry analyst, advisor, author and speaker.
UserVoice is the leading provider of customer engagement tools for web and mobile app-based businesses. Engage users early and often with UserVoice's holistic approach to user feedback, support, knowledge management and satisfaction ratings. Easy to set up and even easier to use, UserVoice embeds directly in web apps, websites, iOS and Android apps, and Facebook pages -- going where users already are. Join the more than 120,000 organizations -- Rackspace, SwiftKey, Microsoft, Zynga, HipChat, to name a few -- using UserVoice to listen to their users' voices. For more information and to get started for free today, visit www.uservoice.com.