SOURCE: Vangent

Vangent

September 19, 2011 11:51 ET

Vangent Awarded $5.3M Contract to Support U.S. Census Bureau Contact Centers

Vangent to Implement State-of-the-Art Technology at Three Centers in Maryland, Indiana and Arizona

ARLINGTON, VA--(Marketwire - Sep 19, 2011) - Vangent, Inc., a leading global provider of information management and strategic business process services, today announced it was awarded a $5.3 million contract with the U.S. Department of Commerce, U.S. Census Bureau to implement, operate, and transition transaction recording and automated workforce scheduling systems at the three permanent telephone call centers located in Jeffersonville, IN, Hagerstown, MD, and Tucson, AZ. The contract has a two-year base period of performance, with one, one-year option and a total value of $5.3 million, if the option is exercised.

The three U.S. Census Bureau call centers conduct various economic surveys, as well as the ongoing American Community Survey, and utilize inbound and outbound calls and call monitoring to achieve their mission of supporting data gathering via telephone interviews. Under the contract, Vangent will support the mission of the U.S. Census Bureau by implementing and operating state-of-the-art transaction recording and workforce scheduling systems to increase contact quality and staffing efficiencies.

"Vangent has played a major role supporting the last two decennial censuses as a subcontractor to Lockheed Martin, but this is our first effort as a prime contractor with the U.S. Census Bureau," stated Mac Curtis, President and CEO of Vangent. "We are proud to put our proven contact center engineering capabilities and operations best practices to work for the U.S. Census Bureau in support of their vital mission to provide accurate and up-to-date economic and social data for our nation."

About Vangent, Inc.

Vangent, Inc. is a global provider of consulting, systems integration, human capital management, and business process services to the U.S. federal and international governments, higher education institutions, and corporations. Vangent's 7,500 employees support clients including the Centers for Medicare & Medicaid Services, the U.S. Departments of Defense, Education, Health and Human Services, Justice, Labor, and Veterans Affairs; and the U.S. Office of Personnel Management, the U.S. Census Bureau, as well as Fortune 500 companies. Headquartered in Arlington, Virginia, the company has offices throughout the U.S. and in the U.K. and Canada. For more information, visit www.vangent.com. Did you know? Four out of 10 Americans connect with Vangent, but never know it. Learn more at www.vangent.com/4outof10.

Forward-Looking Statements

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Contact Information

  • Contact:
    Eileen Cassidy Rivera
    (703) 284-5674
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    Twitter: @Vangent_Inc