SOURCE: Vangent

May 20, 2008 09:56 ET

Vangent Simplifies Complex Medicare Enrollment Process With New Online Solution for Plan Beneficiaries

Expanded informis™ Solutions Suite Offers New Self-Service Enrollment Tool That Provides Medicare Plans With Differentiated Customer Service Through Simplified Online Enrollment

ARLINGTON, VA--(Marketwire - May 20, 2008) - Vangent, Inc., a leading provider of Medicare enrollment and retention services, today announced informisEnroll™, an innovative member interaction management solution for Medicare plans. informisEnroll enables health plans to provide expanded online Medicare plan and option information, and simplifies the online enrollment process.

informisEnroll empowers the growing Medicare beneficiary population with the ability to research Prescription Drug Plans and Medicare Advantage options from their health plans and enroll in the most appropriate plans via Web-based electronic forms. Members will find that informisEnroll greatly simplifies the process of "making the right choice" while reducing enrollment errors, production time, and overall enrollment costs.

informisEnroll provides added services to enable health plans to retain members who are currently receiving coverage through employer groups and are now aging into Medicare and the individual market. As these members evaluate multiple plan choices, informisEnroll empowers members to review their current plan's Medicare products easily and move confidently toward enrollment decisions.

To address the steadily increasing population of seniors and caregivers using the Web as a source of health information, informisEnroll presents Medicare beneficiaries with step-by-step instructions for reviewing a health plan's offerings and submitting online applications. By segmenting the enrollment application, informisEnroll provides clarity, empowering the prospect to easily and successfully complete the form.

Plans will also have the flexibility to offer their prospects the choice of using informisEnroll through their Web sites or via CD-ROM to be installed on the beneficiary's computer. Both versions enable the prospect to complete and submit the application electronically as an online enrollment -- or print, sign, and mail the application to the health plan.

Additionally, informisEnroll users have one-click access to review the health plan's drug formulary, find network providers and participating pharmacies, and compare plans to facilitate an informed enrollment decisions -- all within Centers for Medicare & Medicaid Services (CMS) guidelines.

"We help Medicare plans cater to increasingly tech-savvy members by delivering extraordinary customer service combined with advanced technology," said Jon Jahp, vice president of Vangent Health Solutions. "Vangent's informisEnroll enables Medicare plans to simplify the enrollment process by providing straightforward information and intuitive, step-by-step enrollment guidance for online and electronic formats."

Vangent designed informisEnroll for the unique physical needs of seniors and their caregivers by creating interface colors that are easy to discern, an adjustable type face, and large, clickable buttons that are easy to mouse over. It presents a logical question flow with access to assistance available at each step. The health plan's customer service number is prominently displayed on each page throughout the application process should the beneficiary or caregiver need to speak with an enrollment specialist. Agents and brokers may use informisEnroll for beneficiary education and enrollment, with the assurance that the solution is CMS-compliant, accurate, and secure.

informisEnroll complements Vangent's member interaction management product suite developed exclusively for health plans. Additional informis offerings include Contact Management, a desktop application that provides enrollment optimization for customer service representatives; advanced Analytics, the basis for member segmentation that drives retention and acquisition strategies; multi-site contact center outsourcing; and print fulfillment.

About Vangent, Inc.

Vangent's Health Solutions practice has more than 20 years' experience managing award-winning customer interaction management contact centers for Federal agencies, the commercial healthcare market, as well as state and local governments, both domestic and international. It has a proven track record of successfully designing, building, implementing and operating customer service centers, Web-based self-services, and underlying information technologies such as data warehousing in a variety of Federal and commercial healthcare settings. For more information, visit

Vangent, Inc. is a global provider of consulting, systems integration, human capital management, and business process outsourcing services to the U.S. Federal and international governments, higher education institutions, and corporations. Vangent's more than 5,000 employees support clients including the Centers for Medicare & Medicaid Services, the U.S. Departments of Defense, Education, Health and Human Services, and Labor; and the U.S. Office of Personnel Management, as well as Fortune 500 companies. Headquartered in Arlington, Virginia, the company has offices throughout the U.S. and in the U.K., Canada, Mexico, Venezuela, and Argentina. For more information, visit

Vangent was named a "Major North American Outsourcing Provider" by Gartner, Inc. in its 2007 CRM Vendor Guide, reaffirming Vangent's prominence as a leading provider of customer service and support on behalf of government and commercial clients.

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