SOURCE: Varolii

Varolii

October 11, 2011 09:00 ET

Varolii Announces New Software-as-a-Service Analytics and Reporting Solution for Banking and Mortgage Customer Interactions

Varolii Performance Insight for Financial Services Enables Organizations to Increase Collection Rates and Customer Satisfaction Through Better Knowledge of Customer Outreach Results

CHICAGO, IL--(Marketwire - Oct 11, 2011) - Varolii Corporation, the independent market and technology leader in interactive, personalized business-to-consumer SMS, voice and email communications, today announced the launch of Varolii Performance Insight for Financial Services. This Software-as-a-Service (SaaS) technology, built on the Varolii Interact platform, provides real-time insights for financial services organizations on customer interactions, empowering companies to make better decisions faster with a clear view of how interaction strategies impact customer service and collections communications.

Varolii Performance Insight for Financial Services allows companies to immediately monitor applications and make adjustments to communications strategies through the next-generation, Web-based Varolii Interact Portal user interface. It delivers unparalleled insights for financial services executives to shape customer and borrower communications strategies to drive better results and improve the customer experience with real-time information on consumer preferences and communication strategy results.

"Financial services organizations are able to deliver cost-effective, personalized interactions through Varolii that increase collection rates, improve customer service and improve loyalty program enrollments," said John Pierson, senior vice president of Global Services at Varolii. "With the addition of Varolii Performance Insight, they can leverage real-time monitoring, analytics and controls tailored for their specific needs to gather meaningful information that they can harness and act upon quickly to drive even better results."

Financial services organizations can further leverage the power of the Varolii Interact platform and its Varolii ID™ personalization capabilities with unique insight into financial services consumer interactions. Varolii's financial services applications interact with more than 216 million consumers a year. Varolii has worked with more than 150 financial services clients to support collections, customer service, employee communication and contact center strategy. Specific Varolii Performance Insight features include:

  • Key Metrics Dashboard: See the communications status at a glance. This enables companies to make better decisions faster by combining internal company data with mortgage, collections, lending and banking communications data to produce impactful analyses and reporting.
  • Proactive Alerting: Track performance based on 12 key metrics with built-in capabilities that proactively alert administrators to anomalies and helps resolve issues more quickly.
  • Report Creator: Drag and drop fields onto a blank canvas to create their own report, including adding logos and/or callouts.
  • Portable Analytics: Gives the ability to manage and configure data directly in reports offline, anywhere and anytime.

"Varolii Performance Insight provides SunTrust timely, flexible, and precise reporting and understanding of our communication strategies," said Kurt Bertelsen, Group Vice President, Default Operations at SunTrust. "The proactive alerts free our operations up to concentrate on value add activities instead of monitoring and watching. The combination of the Insight and the Alerts improve our customer satisfaction, collections revenue generation, cost containment and, ultimately, our profitability."

Varolii Performance Insight is tailored for key financial services groups that rely heavily on effective, high volume communications including retail banking, mortgage and lending institutions. Varolii Performance Insight for Financial Services also includes pre-built industry reports that will allow companies to:

  • Gain insight into demand and resource utilization in the contact center. This enables organizations to redirect staff in the center and re-focus their efforts on higher priority case loads, as well as refines interaction strategies, such as what time of day to call, based on real-time results from customer interactions.
  • Better understand consumer preferences based on response data, including best time to contact, landline versus mobile phone preference and many others. This allows financial services organizations to further tailor their customer interactions to get better results with fewer interactions. And with automatically generated reports, companies will have this knowledge at their fingertips versus manually compiling reports at the end of each month or quarter.

Varolii enables more than 400 organizations to reach consumers or employees in a smart, personalized and cost effective way with its award-winning Varolii Interact platform. Varolii works with leading Fortune 1000 companies, including two of the three largest U.S. banks. Varolii has worked with more than 150 financial services clients to support collections, customer service, employee communication and contact center strategy. For more information on Varolii Performance Insight, please visit: http://www.varolii.com/Technology/Performance_Insight/PerformanceInsight_FS.aspx

About Varolii Corporation
Varolii is the leading independent market and technology leader in intelligent, personalized interactive communications. Its cloud-based communication solutions help organizations easily and effectively reach and interact with large numbers of consumers and employees, reducing operational costs, improving business continuity and enhancing customer service. Varolii blends voice, SMS, mobile and email channels to drive profitable action. At the heart of the platform is its personalization capabilities, Varolii ID™, which automatically analyzes each recipient's past responses to personalize future communications and achieve higher outcome rates at a lower cost. With the Varolii Interact platform, organizations can execute true 1-to-1 communication on a large scale, achieving better results from fewer interactions. More than 400 companies trust Varolii to send nearly three million communications every business day. For more information, visit www.varolii.com.

Contact Information

  • For more information:
    Jessica Kendall
    Edelman PR
    206-268-2231 (office)
    210-859-6971 (mobile)
    Email Contact