SOURCE: Varolii


January 14, 2011 09:00 ET

Varolii Executive to Discuss How Communication Strategy Can Drive Overall Success for Utility Companies

NEW ORLEANS, LA--(Marketwire - January 14, 2011) - Proactively reaching out to utilities customers and delivering a positive customer experience can mean the difference between success and failure for utility companies.

At the Marcus Evans 2nd Annual Utility Customer Experience Management event in New Orleans, Nick Beatty, account executive at Varolii, will share communications best practices that keep costs low and drive customer satisfaction.

The presentation will look specifically at strategies for automating company communications to successfully reach utility customers and ultimately generate better ROI. Beatty will share examples of how leading utilities companies have been able to increase payment rates by implementing these methods and best practices for customer communication.

WHEN: Tuesday, Jan. 25, 1:30 - 2:15 p.m. CT / 11:30 a.m. - 12:15 p.m. PT

WHERE: Marcus Evans 2nd Annual Utility Customer Experience Management event, Harrah's New Orleans Hotel and Casino, New Orleans, Louisiana

WHAT: A session highlighting how proactive, automated communications can improve the customer experience and cut costs, while maintaining a level of personalization. In this session, attendees will:

  • Learn how to identify the communication gaps existing today that drive costs up and satisfaction down.
  • Learn the four communications you want to boost customer satisfaction.
  • See how proactive automated communication reduces incoming calls, operating costs and drives higher program acceptance.
  • Hear a customer case study of how one utility company's early calling resulted in fewer inbound calls and increased payment rates.

WHO: Nick Beatty, Account Executive, Utility Relationships at Varolii Corporation, has more than a decade of customer service, hosted CRM software and public utilities experience. At Varolii, Beatty plays an instrumental role in managing and expanding business for enterprise accounts exclusively in Utilities. Previously, he has worked with BioControl Systems, a biotech company and Talisma, a hosted CRM software and integrated Unified Communications solution provider. Beatty holds a bachelor's degree from Washington State University. In his life outside of Varolii, Nick is a proud first time parent of a 3-month-old daughter.


Contact Information

  • Media Contact:

    Jessica Kendall
    Edelman PR for Varolii
    Email Contact