SOURCE: Varolii

Varolii

August 31, 2011 13:00 ET

Varolii Unveils New Reporting and Analytics Technology for Executive Insight

Varolii Interact Portal Enables Real-Time Analytics and Application Control for Better Business Results

SEATTLE, WA--(Marketwire - Aug 31, 2011) - Varolii Corporation, the market and technology leader in interactive business-to-consumer SMS, voice and email communications, today announced the new Varolii Interact Portal for real-time reporting, analytics and controls for customer interactions. Varolii Interact Portal empowers large corporations to gain deeper, real-time insights into their customer communications performance and business operations, and the ability to automatically monitor and manage Varolii's Software-as-a-Service (SaaS) applications in one easy-to-use interface.

The first release of this next-generation portal includes Varolii Performance Insight, which enables companies to manage business operations more efficiently with timely monitoring of key performance metrics. Varolii will be releasing industry-specific Varolii Performance Insight reports and metrics to enable clients to further analyze the results and improve all aspects of their automated communications.

Varolii Interact Portal leverages the latest technologies, including Ruby on Rails application framework, which enables Varolii to provide a higher level of agility and development speed to deliver innovations faster to its clients. It also leverages JBoss software, Oracle 11g database technology and robust analytics technology from Information Builders, Inc., a leader in enterprise business intelligence and Web reporting software solutions. Varolii Interact Portal serves as the platform for Varolii Performance Insight and the future Varolii Performance Manager, which provides new application and administrative controls, to be released in the first quarter of 2012. Analytics, reporting and controls will be tailored to key industries -- healthcare, banking, mortgage, airlines, retail, utilities and telecommunications.

"To be successful, organizations need to translate data into usable business information and insights in real-time. However, many reporting tools only provide historical data in a static format, rather than meaningful insights that companies can interact with and act upon instantly," said Steve Weick, vice president of engineering at Varolii. "When it comes to customer communications, the lack of information can impact customer satisfaction in a variety of ways. Varolii Interact Portal is a new way for Varolii to provide our customers with a customer interaction platform that enables customizable real-time monitoring with proactive alerting, analytics, reporting and controls tailored for their particular industry. This will allow contact center staff to make operational changes more quickly based on performance, resulting in better outcomes, and better customer experiences."

Using Varolii Performance Insight, delivered in the Varolii Interact Portal, companies can easily analyze and manipulate data to measure the impact of Varolii customer interaction applications on their business. Varolii Performance Insight will include innovative features like the Key Metrics Dashboard, which enables users to see the status of all interactions at a single glance, automatically monitor key application thresholds and automatically alert users when performance is outside of normal thresholds.

"Varolii Interact Portal is more effective in telling the story of how cost effective Varolii is. It makes my life easier in that it gives me what I am looking for in communicating with my managers," said Allison Ditton, Manager, Vendor Collections, Puget Sound Energy.

Varolii enables more than 400 organizations to reach consumers or employees in a smart, personalized and cost effective way with the award-winning Varolii Interact platform. Varolii Interact has delivered more than five billion notifications on behalf of companies in a variety of industries, with nearly three million delivered every day. Varolii works with leading Fortune 1000 companies, including two of the three largest U.S. banks, five of the top 10 airlines, 30 of the largest U.S. utilities and five of the 10 largest health plans. For more information on Varolii Interact Portal, please visit: http://www.varolii.com/technology/performance_insight/

About Varolii Corporation
Varolii is the leading independent market and technology leader in intelligent, personalized interactive communications. Its cloud-based communication solutions help organizations easily and effectively reach and interact with large numbers of consumers and employees, reducing operational costs, improving business continuity and enhancing customer service. Varolii blends voice, SMS, mobile and email channels to drive profitable action. At the heart of the platform is its personalization engine, Varolii ID™, which automatically analyzes each recipient's past responses to personalize future communications and achieve higher outcome rates at a lower cost. With the Varolii Interact platform, organizations can execute true 1-to-1 communication on a large scale, achieving better results from fewer interactions. More than 400 companies trust Varolii to send nearly three million communications every business day. For more information, visit www.varolii.com.

Contact Information

  • For more information:
    Jessica Kendall
    Edelman PR
    206-268-2231 (office)
    210-859-6971 (mobile)
    Email Contact