ATLANTA, GA--(Marketwired - Mar 4, 2014) - Microsoft Dynamics Convergence -- Vertical Solutions, Inc. (VSI) announces it is partnering with Vidcie to integrate its video-streaming technology with VSI's enterprise Service Lifecycle Management solution, VServiceManagement. This joint solution will change the field service dynamic by bringing the problems to the experts, rather than bringing the experts to the problems. Companies can better leverage senior and expert technicians, improving both call resolution times and customer satisfaction.
"Video can transform complex support operations by extending the value of their most senior resources to many more customers, across all geographies," says Ron Wegmann Sr., CEO of VSI. "When combined with our VServiceManagement solution, Vidcie can replace the traditional 'dial-an-expert' call-center support that companies offer to their techs in the field."
Vidcie's streaming video solution connects technicians and experts in real time, is hands-free, and operates across all mobile networks. Field technicians will be able to simply click a button from within VSI's VServiceManagement solution on mobile devices to connect via live video stream to one or more of their company's expert resources for help with troubleshooting and repair. Supervisors will be able to log in, monitor, and watch any service call. Each interaction will be able to be recorded and saved in the client record within VServiceManagement, as well as repurposed within the company's knowledge base. Unlike commercially available webcam and video-over-IP solutions, the Vidcie-VSI solution will be completely mobile, is hands-free, offers management controls, and enables video viewing on any mobile or desktop browser.
"Companies are looking to improve margins by increasing the efficiency of their field service operations. The Vidcie-VSI joint solution improves the way field service is delivered," says Romulus Pereira, CEO of Vidcie. "Companies with complex service environments and expensive equipment typically experience costly downtime -- Vidcie allows field service technicians to reduce repair time, thereby reducing costs and increasing customer satisfaction."
In addition to extending the capabilities of less-experienced technicians, this solution will solve a problem many companies face: augmenting a diminishing, experienced field-service workforce with a scalable technology-enhanced solution.
Vidcie is the enterprise division of Looxcie, Inc., a Silicon Valley-based company that innovates around wearable technology, video streaming, and mobility. The Vidcie Live Video Service provides mobile video collaboration and physical security offerings for enterprise, government, and public safety. Leveraging hands-free, live streaming wearable video solutions across mobile networks, Vidcie allows companies to stream video from the field to remote experts. For more information, visit www.vidcie.com or call 1-800-935-2600.
About Vertical Solutions, Inc. (VSI)
Vertical Solutions, Inc. helps companies manage complex post-sales service environments efficiently, effectively, and profitably. Companies use VSI's solutions to improve service response and resolution times, reduce the costs of delivering service, better manage entitlements, increase revenue, improve the customer experience, and broaden their portfolio of service offerings. VSI develops VServiceManagement™ for customer support, field service, and mobile environments. This solution is available as a service or on-premise in a private- or public-cloud environment. VSI's applications are flexible, integrate easily with internal legacy systems as well as external ERP solutions, and can be deployed rapidly. VSI is headquartered in Cincinnati, OH, with offices and partners worldwide. For more information, visit www.VertSol.com or call 1.800.466.0238.