Videocall Limited

Videocall Limited

May 27, 2009 02:00 ET

Videocall Announces Its OUTREACH Service for Full Lifecycle Management of Telepresence and Videoconferencing Infrastructure

Achieve the maximum return on investment by letting Videocall's OUTREACH services look after your telepresence and videoconferencing infrastructure

CAMBERLEY-SURREY, UNITED KINGDOM--(Marketwire - May 27, 2009) - Videocall, a leading service provider and systems integrator of video collaboration services today announced its telepresence and videoconferencing infrastructure full lifecycle management services - OUTREACH.

Many organisations understand the benefits of running telepresence and videoconferencing systems to allow their employees to communicate face to face with their colleagues, suppliers, partners and customers across the world without leaving the office. When deploying these distributed solutions organisations need to ensure that the solution will work first-time, on-time, every-time.

Videocall's OUTREACH services provide real time system monitoring, configuration management and streamlined fault detection, escalation and resolution for core infrastructure elements (multi-point control units, management applications, firewall traversal applications, etc.) of telepresence and videoconferencing solutions. Also included in the OUTREACH portfolio is real time endpoint monitoring and configuration management - minimising endpoint down-time while ensuring the corporate global address book is always up-to-date.

"When deploying a telepresence or videoconferencing solution our customers want piece of mind that it is always going to work." Commented Rob Portwood, Videocall's Chief Executive Officer "Videocall's OUTREACH solution is designed to allow customers to focus on their core business, confident that their investment in Videocall's best-in-class solutions will be there to support their business when needed."

Videocall's OUTREACH services form the third layer of Videocall's Global Managed Services portfolio. Layer one - end user support provides equipment procurement, installation services, and helpdesk and support services. Layer two - real time meeting environment management services provides Videocall's telepresence and videoconference management services. For further information on how Videocall's Global Managed Services can help your business visit

About Videocall

Videocall is one of the leading UK based service providers and systems integrators of video collaboration services to organisations worldwide. Videocall provides bespoke solutions including personal and immersive telepresence, high definition and traditional videoconferencing, together with a world-class professional service offering that delivers the highest quality video enabled collaboration experience.

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