SOURCE: VideoDesk

VideoDesk

November 13, 2014 08:00 ET

VideoDesk Moves Headquarters to NYC, Delivers Real-Time Online Video Sales Support

Used by More Than 6,000 Businesses, VideoDesk Cloud-Based Selling Solution Delivers the In-Store Shopping Experience Online, Increasing Transactions, Customer Satisfaction

NEW YORK, NY--(Marketwired - Nov 13, 2014) - To best serve one of the world's largest e-commerce markets, groundbreaking cloud-based video sales support company VideoDesk (www.videodesk.com) has made New York City its corporate home base. Already supporting more than 6,000 e-businesses -- tracking five million interactions and counting -- VideoDesk delivers real-time, human sales support to the online shopping experience via an in-page video chat window. Working independently in any browser, VideoDesk does not require any customer installation. 

VideoDesk allows online customers to interact with trained sales agents who can help guide them through the purchase process by co-browsing the site, demonstrating products, and sharing documentation as needed. This enables businesses to seamlessly -- and visually -- complete more transactions.

"A real person providing online sales support capability presents a great opportunity to close a sale, especially for online stores that feature high-end or customizable merchandise, such as consumer electronics and fashion. It is also ideal for professional services such as financial, legal and real estate companies," said Olivier Coste, VideoDesk CEO. "VideoDesk helps modern businesses convert casual site visitors into paying customers."

VideoDesk was co-founded in Paris by Oliver Coste, an accomplished technology leader formerly with Alcatel-Lucent, and Chairman Igor Schlumberger, an e-commerce pioneer who launched Europe's foremost shopping destination Leguide.com. Regis Duval, CTO, brings 20 years of intensive R&D expertise from his work with France Telecom and Alcatel-Lucent.

Vice President and General Manager Stephen W. Smith drives the company's North American activities, bringing deep digital business knowledge of e-commerce and cloud technology from past work with LexisNexis, McGraw-Hill, Register.com/Web.com, About.com, and AT&T - Bell Labs.

To experience a demo of VideoDesk please visit http://www.videodesk.com/video_presentation

About VideoDesk
VideoDesk (www.videodesk.com) is a cloud based video sales support company that helps businesses bring the in-store human dimension into their online customer sales and support experience. VideoDesk's revolutionary technology, already adopted by successful brands across the globe, enables live video chat, live video product demonstrations, co-browsing and document sharing, to help engage consumers and personalize the purchase path. Online shoppers appreciate the value and immediacy of live support, increasing their brand loyalty. For businesses, VideoDesk reduces shopping cart abandonment rates, offers more frequent up-selling opportunities and generates higher revenues. Brands that understand the power of real time human interaction are trailblazing the online sales support experience with VideoDesk. Contact us for more information: corpsales@videodesk.com.

Contact Information

  • Contact info:
    Harriet L. Donnelly
    e5 Marketing, Inc.
    908-901-9280 office
    908-392-3801 cell
    Email Contact