SOURCE: Viewpointe


May 18, 2015 09:30 ET

Viewpointe Advances Information Governance Services Offering

Professional Services Complement OnPointe Implementation Driving Long-Term Value to Customers

NEW YORK, NY and CHICAGO, IL--(Marketwired - May 18, 2015) - MER CONFERENCE -- Viewpointe®, a leading private cloud service provider to regulated industries, today announced enhancements to its information governance (IG) services offering, complementing its OnPointe® platform. The latest enhancements to Viewpointe's range of services help organizations in an end-to-end cloud-first approach to information-centric challenges, bridging the gap between the assessment of complex content landscapes and intelligently migrating data, while also helping an organization build its long-term IG and eDiscovery strategies and capabilities.

Viewpointe began delivering professional services as an integrated component of its OnPointe platform more than four years ago. With a focus on ease of deployment and delivery of an information governance strategy for customers, Viewpointe has focused on adding more subject-matter expertise and structure to its offered IG services, reflecting best practices and rigor to benefit customers.

The latest OnPointe platform release now combines enhanced services including:

  • Information Governance Services - Understanding that many organizations struggle with establishing and then actualizing their IG strategy, Viewpointe has continued to enhance its robust offering in the following specialized service areas:
    • Information Governance Strategy Assessment - Viewpointe partners with customers to help assess their current state of IG. Based on inputs, it designs a customized IG roadmap to help achieve a desired future state, along with specific recommendations and a strong action plan that can be executed quickly to gain the greatest business benefit.
    • Records Management Assessment - Viewpointe partners with customers to help discern the current state of records management, including retention policies, file plans and classification schedules. Based on inputs, Viewpointe designs a customized plan, helping customers achieve a future state along with recommendations and an action plan to address enterprise needs.
    • Content Assessment/File Analysis - Viewpointe helps customers better understand their information landscape by systematically exploring, analyzing and validating the business value of a representative sample of unstructured business content to gain insight into the content spread across the enterprise. Customers can then prioritize actions required to improve information governance best practices and overall compliance.
    • Business Change Enablement/ Management - Viewpointe partners with customers to help ensure that the management of business readiness and organizational change created by transformation is handled appropriately. Going beyond traditional change management activities, Viewpointe's approach is designed to improve communication and drive, value realization and business performance.
    • eDiscovery Advisory Service - Viewpointe partners with customers to help define an overarching strategy for eDiscovery, helping to gain better insight into business content, automate eDiscovery processes and improve predictability.
  • Onboarding Services - Along with updated features in OnPointe, and an already feature-rich service that includes architect, design and integration to onboard clients to the OnPointe platform, Viewpointe has refined its project management methodology to further address the needs of customers. There is additional focus on end-user change management and increased requirements-based testing to an already rigorous and comprehensive approach that helps ensure a smooth transition and onboarding experience.
  • Migration - Viewpointe works collaboratively with its clients to greatly simplify the migration of data, focusing first and foremost on the quality of migrated data. Through enhanced services and tools in the OnPointe Platform, combined with the ability to leverage more than a decade of experience in successfully expediting the migration of more than 100 billion digital documents into its private cloud managed service, Viewpointe focuses on the intelligent migration of valuable data. Viewpointe's professional services team partners with clients to migrate data quickly and accurately, using new accelerators and purpose-built tools dedicated to eliminating data loss through rigorous validation and comprehensive reporting. 

"Addressing market needs, we've extended our professional services to evolve our consulting services that focus on helping our clients launch or advance their information governance strategies and to enable clients to better understand the data within their environments so that they can make informed decisions," said Sean Laurell, Viewpointe executive vice president, information management services. "In addition, unlike storage services or traditional software providers, Viewpointe offers a full-service, enterprise class, end-to-end information governance service that allows our clients to fully realize the benefits of information governance."

William Shute, Viewpointe chief strategy and marketing officer, added, "It is the natural evolution of the services portfolio. Depending on where an organization is in its IG program, our professional services can offer a comprehensive understanding of its content, policies or even help the company to build an information governance business case. With growing amounts of data, accessed from a variety of mobile devices and ever-increasing regulations, many companies know that they need to do something but they often require consulting services to help facilitate the process. They are looking to companies such as Viewpointe to help them through this transition and see them through to implementation." 

With one of the largest national archives of digital information in the cloud, OnPointe enables organizations to seamlessly secure, manage and govern their enterprise content, via Viewpointe's private cloud. With a unique combination of technology and services, OnPointe delivers a secure, scalable and cost-effective manner in which to deploy information governance today. OnPointe provides focused governance solutions for eDiscovery, messaging, file shares, print streams and enterprise applications, addressing structured and unstructured data.

Founded in 2000, Viewpointe® is one of the largest service providers to regulated industries. The New York-based company offers cloud-based information governance, check archive, end-to-end check image exchange, clearing and settlement services. Trusted by major financial institutions, Viewpointe has been named to the prestigious FinTech 100, representing the best of the best in financial technology and service providers, every year since 2006. For more information, please visit and follow us on Twitter @viewpointellc and Google +.

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