November 10, 2008 15:51 ET

VIPdesk and Interactive Intelligence Present a Joint Webinar on Training and Managing Home-Based Call Center Agents

"An Experts View: Training and Managing Home Based Agents" Will Be Held on Monday November 17, 2008 at 2:00 p.m. EST

ALEXANDRIA, VA--(Marketwire - November 10, 2008) - VIPdesk ( and Interactive Intelligence ( are co-presenting a Webinar on training and managing home-based call center agents on Monday November 17, 2008 at 2:00 p.m. EST. This Webinar is vital for anyone who is thinking of implementing or simply wants to know more about the concept of a home-based customer care workforce.

The home-based call center model promotes business continuity, operational efficiency, flexible staffing, and creates a dynamic workforce. During this free live Webinar, Sally Hurley, President and Co-Founder of VIPdesk, and Brad Herrington, Sr. Solutions Marketing Manager with Interactive Intelligence, will highlight the essentials of training and managing home-based call center agents, including:

--  How to build a curriculum for remote learning
--  How to translate existing training materials for remote delivery
--  The tools and technology necessary to deliver virtual learning
--  The remote training methodology and assessment process
--  How to provide ongoing education
--  Keys to managing a virtual team
--  The tools, team structure and culture to support home-based agents

"This Webinar will feature an interactive conversation between Brad and myself, where we will review best practices that attendees can use to get their home-based call center operation on track to deliver increased service levels and sales conversions, while simultaneously decreasing cost per contact," said Sally Hurley, President of VIPdesk

Register for this Webinar online at For more information, call 703-837-3507 or email

About VIPdesk

VIPdesk specializes in delivering virtual call center solutions and concierge services to luxury and premium brand leaders in several industries including retail, travel, auto and financial services. We serve more than 70 blue-chip clients with over 10 million customers and are continually recognized through numerous awards, including the Inc. 500, Inc. 5000, NCBEA Business Ethics Award, Stevie Awards for Women in Business and Smart CEO Future 50. To find out more about VIPdesk, visit

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