June 25, 2008 12:09 ET

VIPdesk Presenting Live Webinar "Virtual Customer Care for Luxury Brands" on July 9, 2008

VIPdesk Webinar to Review How Luxury Brands Can Utilize Virtual Customer Care to Protect Their Brand Reputation While Offering Products and Services Online

ALEXANDRIA, VA--(Marketwire - June 25, 2008) - VIPdesk, a pioneer of premium home-based contact center solutions and concierge services, is presenting a live Webinar titled "Virtual Customer Care for Luxury Brands" on July 9, 2008 at 2:00pm EDT. This exclusive one-hour Webinar will review everything that luxury brands need to know about using virtual customer care to protect their brand reputation when extending their products and services offerings online.

This Webinar, presented by Sally Hurley, President of VIPdesk and Othmar von Blumencron, Executive Director with VIPdesk, will review the following topics:

--  Outsourcing: Traditional brick-and-mortar vs. virtual call centers --
    the benefits to luxury brands of going virtual
--  Bridging the online and in-store experience: 5 proven methods to
    ensure a seamless customer interaction
--  Online luxury retailer case study: dramatic results for premium brands

"New means of communication and the 24/7 presence of online shopping forums are changing the ways in which luxury brands interact with their valued clients," said Sally Hurley, President of VIPdesk. "Luxury brands that want to expand their presence online but are concerned that they will lose the personal touch their customers have come to expect can rely on virtual customer care as a perfect alternative to a traditional outsourced 'brick-and-mortar' call center."

More information on this Webinar, including registration instructions, are available online at Questions can be directed to or 703-837-3507.

VIPdesk specializes in delivering virtual call center solutions and concierge services to luxury and premium brand leaders in several industries including retail, travel, auto and financial services. VIPdesk's high-touch, high-tech branded service platforms deliver results and real return on investment. To find out more about VIPdesk, visit

About VIPdesk

VIPdesk is the pioneer of premium home-based call centers and Concierge Services. We offer virtual customer care services to global brand leaders in industries including financial services, travel, retail and automotive services. We serve more than 70 blue-chip clients with over 10 million customers and are continually recognized as a progressive industry leader as evidenced through numerous awards, including the Inc. 500, Inc. 5000, NCBEA Business Ethics Award, Stevie Awards for Women in Business and Smart CEO Future 50. For more information, visit

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