October 09, 2008 07:00 ET

VIPdesk Validated as Level 1 Service Provider in Compliance With Payment Card Industry Data Security Standard (PCI-DSS)

Compliance With PCI-DSS Helps Ensure the Security of Cardholder Information

ALEXANDRIA, VA--(Marketwire - October 9, 2008) - VIPdesk, the pioneer of home-based call center and concierge services, has been validated as a Level 1 Service Provider in compliance with the Payment Card Industry Data Security Standard (PCI-DSS). Two years ago, VIPdesk achieved compliance with PCI-DSS as a Level 3 Service Provider and was the first home-based call center and concierge service to do so. VIPdesk has maintained compliance since that time and has now validated compliance at a higher level, Level 1. VIPdesk's compliance with PCI-DSS helps ensure that confidential information at VIPdesk is protected and secure.

In order to comply with PCI-DSS, companies must have in place strong data security processes and policies -- including preventing, detecting and reacting to security incidents. Compliance with the standard as a Level 1 Service Provider requires an assessment of those processes and policies by an independent Qualified Security Assessor certified by the PCI Security Standards Council.

"VIPdesk has been working hand-in-hand with the financial services industry since our founding, and we have always had the upmost concern for the protection of the confidential financial and personal information our clients entrust in our care," said Mary Naylor, CEO of VIPdesk. "Attaining compliance as a PCI-DSS Level 1 Service Provider is one more way in which VIPdesk goes the extra mile to ensure that our clients remain our first priority."

The PCI-DSS is a comprehensive set of security requirements intended to help companies protect personal customer data. The standard is the result of a collaborative effort from five major credit card brands including American Express, Discover Financial Services, JCB International, MasterCard Worldwide, and Visa Inc. It includes objectives for security management, policies, procedures, network architecture, software design and other critical protective measures. For more information about the standard or the PCI Security Standards Council, go to

About VIPdesk

VIPdesk is the pioneer of premium home-based call centers and Concierge Services. We offer virtual customer care services to global brand leaders in industries including financial services, travel, retail and automotive services. We serve more than 70 blue-chip clients with over 10 million customers and are continually recognized as a progressive industry leader as evidenced through numerous awards, including the Inc. 500, Inc. 5000, NCBEA Business Ethics Award, Stevie Awards for Women in Business and Smart CEO Future 50. For more information, visit

Contact Information