SOURCE: Momentum


July 12, 2012 11:26 ET

Virtual Contact Center Added to Momentum's Suite of Cloud Services

Momentum Releases Feature-Rich, Customizable Call Center Solution

BIRMINGHAM, AL--(Marketwire - Jul 12, 2012) - Momentum, a leading provider of digital voice services and broadband management, is now offering an advanced hosted contact center for improved customer relations and increased productivity. This new service provides businesses with an innovative, cloud-based solution to bring efficiency to all varieties of call centers.

Sophisticated features of Momentum's contact center include an online management system that is accessible from any Internet-enabled device, as well as an adaptable call-queuing system equipped with Automatic Call Distribution (ACD). Momentum's advanced ACD system delivers an efficient solution for call center traffic management that generates dedicated no-answer treatments, personalized customer service, and pooled staff resources.

"Momentum's Contact Center was cultivated to support a variety of customer settings with a single platform. Like our other business products, Momentum's call center solution is backed by a hosted architecture and is complete with scalable service options capable of supporting remote agents," said Brandon Hagood, Director of Product Development at Momentum. "From the startup that needs to queue calls for a receptionist, to the large corporations seeking desktop clients and reporting tools to manage high-volume calling, our call center solution can essentially serve the needs of any size, any type of business."

Virtual Contact Center features increased analytics for supervisors to track key performance indicators through tools such as call monitoring, silent monitoring, call reporting, call barge in, and call control. These tools paired with Momentum's cloud based services allow for faster, more tailored solutions while managing an evolving call center. The cloud contact center features packages for combining call centers with other hosted services, disaster recovery systems to allow for operation even during outages, and a secure network to protect against fraudulent activity.

With the adoption of Momentum's hosted call center, businesses can maintain an ACD platform without the extra financial burden. Budget benefits include low-to-no capital expenses, zero operating costs, minimized TDM (Time-division multiplex) circuit fees, and a pay as you go usage plan that eliminates overage charges and wasted minutes.

The Virtual Contact Center is an innovative way Momentum is simplifying high volume call centers with the use of cloud-based technology. This enhanced service provides improved customer service, maximized profits, and quality communication tools to businesses of all sizes.

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