SOURCE: Virtual Hold Technology

Virtual Hold Technology

June 12, 2012 07:33 ET

Virtual Hold Technology Names Wes Hayden as New CEO

Industry Veteran to Lead Growth of Emerging Leader in Customer Conversation Strategies

AKRON, OH--(Marketwire - Jun 12, 2012) - Virtual Hold Technology® (VHT®), a world leader in conversation strategies that bridge the gap between customers using self-service applications and the people who can help, has appointed Wes Hayden as chief executive officer (CEO). As president of Technology Advisory Partners, Hayden has been a consultant to VHT for the last year.

A well-respected technology and contact center industry veteran, Hayden has served as president and CEO of Genesys Telecommunication Laboratories and as president of LiveOps, a provider of on-demand contact center solutions; he also led the Enterprise Division of Nuance Communications, a publicly traded maker of speech and digital imaging software. As CEO of Genesys, Hayden significantly grew the company's revenue and established it as the contact center industry platform leader. While there, he became acquainted with VHT as a Genesys partner in providing queue management solutions that end long hold times for callers to enterprise contact centers.

"After closely following VHT's growth for many years, I'm extremely excited about the potential," Hayden said. "VHT's new Conversation Bridge™ platform will greatly impact the customer experience -- a clear area of focus for so many companies today. We will continue to innovate and demonstrate market leadership by providing simple solutions to the complex business of handling customer interactions."

Hayden replaces Kevin Sjodin, who has served as CEO of VHT since 2008 and who oversaw VHT's agile software development transformation. Sjodin will continue with VHT in a senior advisory position.

About Virtual Hold Technology (VHT)
VHT's Conversation Bridge is a simple solution with huge impact that provides customers a consistent experience no matter how they try to contact you. VHT's intelligent callback solutions prepare businesses for next generation communications channels, such as mobile apps and internet-connected TV consoles by enabling context data to be passed from these channels to existing routing and screen-pop systems. To learn more about how VHT can save your company money, optimize your customer interactions and transform your customers' experience, visit or email

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