SOURCE: Virtual Hold Technology

Virtual Hold Technology

June 17, 2010 14:34 ET

Virtual Hold Technology Takes Award for Best Technology Solution Provider at IQPC Call Center Week

AKRON, OH--(Marketwire - June 17, 2010) -  Virtual Hold Technology® (VHT®) has received a Call Center Excellence Award in the category of Best Technology Solutions Provider from the International Quality and Productivity Center (IQPC). The award was presented on June 16, 2010 at the IQPC's 11th annual Call Center Week at Caesars Palace in Las Vegas.

"As the market leader in virtual queuing, VHT focuses on developing customer-focused technology solutions that help our clients deliver positive, consistent experiences to all of their customers," said Mark Williams, president, VHT. "We're honored that an organization like IQPC has recognized our contribution to the call center with this award."

The Call Center Excellence Awards honor, recognize and promote the most innovative call center solutions and individuals over the past year. Given in eight categories, the awards are dedicated to recognizing superior thinking, creativity and execution across the full spectrum of call center functions.

Clients with a Virtual Hold® solution see improvements in customer satisfaction and contact center metrics, including average speed of answer, abandon rate and service level. As the core of the virtual queuing solution, Concierge® calculates and announces the estimated wait time and offers callers a choice to wait on hold or receive a callback in the same amount of time as if they'd stayed on hold. The Concierge solution holds the caller's place in line and calls them back when it's their turn, in the time promised. Other VHT products include scheduled callback, proactive notification and integration to Web, mobile and desktop devices.

About Virtual Hold Technology
Virtual Hold Technology® (VHT) is the leading developer of virtual queuing solutions for Fortune 1000 clients. Since its inception in 1995, VHT's patented, award-winning virtual queuing technology has provided return call solutions focused on enhancing the customer experience for financial services, energy/utility, insurance, telecommunications, cable, wireless and retail corporations such as IBM, Bank of America, T-Mobile, Aflac, AT&T, Banco Popular, Verizon, Pacific Gas and Electric Company, Southwest Airlines, Time Warner Cable and AVON. To learn how VHT's virtual queuing solutions can help increase customer satisfaction and reduce contact center costs, visit or call 877-886-8187.

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