SOURCE: Virtual Hold Technology (VHT)

Virtual Hold Technology (VHT)

August 27, 2013 16:03 ET

Virtual Hold Technology (VHT) Gets Personal, Exhibits at G-Force in Melbourne, Australia

Virtual Hold Technology (VHT), a World Leader in Multichannel Callback Solutions, Is Demonstrating Its Conversation Bridge Solution Today at Genesys G-Force in Melbourne, Australia; The Theme at G-Force This Year Is Make It Personal, Which Is Exactly What VHT's Conversation Bridge Allows Customers to Do When They Run Into Self-Service Dead Ends and Quickly Need to Talk to a Real Person in the Contact Center

MELBOURNE, AUSTRALIA--(Marketwired - Aug 27, 2013) - VHT's Conversation Bridge ensures that when customers get stuck online, in a mobile app or while using a self-service kiosk, they don't have to start all over by dialing a 1-800 toll free number. Instead, customers are empowered to request a callback from a specialist with the tap of the screen, click of a mouse or press of a button on a gaming console or cable box remote control.

The Conversation Bridge passes the customer data and context of the request to the customer service representative to ensure that the customer does not have to repeat their issue or account information once connected to a live person. Now that's making it personal.

"VHT's Conversation Bridge works in concert with the Genesys suite of products," said Wes Hayden, VHT's CEO. "The solutions work together to offer organizations ways to map new customer journeys that improve the customer experience and boost Net Promoter Scores."

VHT's participation in the event is part of its commitment to Genesys and Genesys resellers in the APAC region. Every year, Genesys brings hundreds of customer service experts, visionaries and thought leaders together to share the latest in best practices and innovation at G-Force -- the industry's premier contact center and customer service event.

About Virtual Hold Technology® (VHT®)

VHT offers simple solutions with huge impact that provide customers a consistent experience no matter how they try to contact you. VHT's intelligent callback solutions prepare businesses for next-generation communications channels, such as mobile apps and internet-connected TV consoles, by enabling context data to be passed from these channels to existing call routing systems. To learn more about how VHT can save your company money, optimize your customer interactions and transform your customer's experience, visit www.virtualhold.com or email info@virtualhold.com.

Contact Information

  • Paula DePasquale
    440-376-5011