June 20, 2012 09:30 ET

VirtuOz Gathers Industry Experts at Internet Retailer Magazine and Kaspersky Lab to Discuss the Emerging Trend of Intelligent Virtual Agents

Company to Discuss How Leading Companies Are Using Intelligent Virtual Agents to Drive Service and Sales

EMERYVILLE, CA--(Marketwire - Jun 20, 2012) - VirtuOz, Inc., the leading provider of intelligent virtual agents (IVAs) for online marketing, sales, and support, announced that the company's Chief Marketing Officer (CMO) Pamela Kostka is collaborating with top industry editor Don Davis from Internet Retailer and Kaspersky Lab Vice President Jens Voigt to present a webinar on the emerging trend of integrating IVAs across sales and service operations.

According to Forrester Research, "The traditional view of customer service is blurring into all areas of the customer life cycle." This means that the over 247 million U.S. adults interacting with businesses online expect fast, yet personalized and engaging self-service each time they engage with a company, whether it's for a service or sales request.

This team of industry experts will offer a multi-faceted perspective on how IVAs are one of the fastest growing technologies deployed in e-tail websites that can engage each connected consumer in a personalized conversation to address key support and sales requests -- 24/7. Attendees will also hear from Jens Voigt to learn how Kaspersky Lab extended their IVA Lena's capabilities from online customer self-service into sales, which resulted in an 81 percent average customer support resolution rate, and increased the average order value by 8 percent.

Don Davis, Editor, Internet Retailer, Pamela J. Kostka, CMO at VirtuOz, and Jens Voigt, VP Customer Support Western Europe, Kaspersky Lab

"Harnessing the Power of Virtual Agents to Align E-retailer Service and Sales Goals"

Wednesday, June 27, 2012

9:00 a.m. - 10:00 a.m., PDT

Online. To register, go to:

About VirtuOz
VirtuOz is the leader in Digital Customer Relationships, enabling large and mid-market enterprises to use Intelligent Virtual Agents to provide world-class online marketing, sales, and support channels, ensuring a high quality user experience while improving operational performance. Recognized by the American Business Awards, Best in Biz, Network Products Guide and the TiE50 Awards, the company's award winning intelligent virtual agents offer companies a new channel for online self-service that delivers the best possible customer experience at one-tenth the cost of traditional channels. VirtuOz solutions combine best-in-class virtual agent solutions with best practices across agent development, deployment, and optimization to deliver predictable and measurable results. Intelligent virtual agents are predicted to become the new standard for customer interaction in the next few years. VirtuOz leads the market for successful use of intelligent virtual agents, having processed over 166 million conversations on behalf of its customers in 2011 and with the largest number of live enterprise intelligent virtual agents for Global 2000 companies including PayPal, Michelin, SFR, H&R Block, and Symantec. More information about VirtuOz can be found at

VirtuOz is a trademark of VirtuOz, Inc. All other company and product names are trademarks or registered trademarks of their respective holders.

Contact Information

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