May 23, 2012 09:30 ET

VirtuOz Gathers Industry Influencers From Symantec, Oliver Marks & Associates and Enterprise 2.0 to Present "How to Engage Customers in a Multi-Channel World"

Symantec Case Study Outlines Use of an Intelligent Virtual Agent to Deliver a High Quality, Personalized Customer Experience for Today's Digital Customer

EMERYVILLE, CA--(Marketwire - May 23, 2012) - VirtuOz, Inc., the leading provider of intelligent virtual agents (IVAs) for online marketing, sales, and support, announced that the complimentary VirtuOz sponsored Webinar "How to Engage Customers in a Multi-Channel World" is open for registration. Based on Symantec's real world application of virtual agent technology, and Oliver Marks' extensive enterprise collaboration expertise, the seminar moderated by Enterprise 2.0 will address how businesses can:

  • Meet the 24/7 demands of the over 247 million U.S. adults who conduct their personal and professional business online
  • Deliver fast, engaging self-service options via multiple touch points
  • Respond with prompt, relevant, and consistent information to drive customer loyalty

Attendees will also learn how an intelligent virtual agent's multi-channel capabilities deliver a high quality, personalized customer experience.

Who: Oliver Marks of Oliver Marks & Associates and Matt Phillips of Symantec; moderated by Paige Finkelman, General Manager, Enterprise 2.0 Conference and The

What: "How to Engage Customers in a Multi-Channel World"

When: Thursday, May 31, 2012

Time: 2:00-3:00 p.m. EDT

Where: Online. Register at

About VirtuOz
VirtuOz is the leader in Digital Customer Relationships, enabling large and mid-market enterprises to use Intelligent Virtual Agents to provide world-class online marketing, sales, and support channels, ensuring a high quality user experience while improving operational performance. Recognized by the American Business Awards, Best in Biz, Network Products Guide and the TiE50 Awards, the company's award winning intelligent virtual agents offer companies a new channel for online self-service that delivers the best possible customer experience at one-tenth the cost of traditional channels. VirtuOz solutions combine best-in-class virtual agent solutions with best practices across agent development, deployment, and optimization to deliver predictable and measurable results. Intelligent virtual agents are predicted to become the new standard for customer interaction in the next few years. VirtuOz leads the market for successful use of intelligent virtual agents, having processed over 166 million conversations on behalf of its customers in 2011 and with the largest number of live enterprise intelligent virtual agents for Global 2000 companies including PayPal, Michelin, SFR, H&R Block, and Symantec. More information about VirtuOz can be found at

VirtuOz is a trademark of VirtuOz, Inc. All other company and product names are trademarks or registered trademarks of their respective holders.

Contact Information

  • For press inquiries:
    Aimee Quemuel
    Codey Communications
    (415) 753-9005
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