November 14, 2011 09:30 ET

VirtuOz Intelligent Virtual Agents Named 2011 Best in Biz Winner

Company Wins Gold in Best New Service of the Year Category

EMERYVILLE, CA--(Marketwire - Nov 14, 2011) - VirtuOz, Inc., the leading provider of intelligent virtual agents (IVAs) for online marketing, sales, and support, today announced the company has been selected as a winner of the Best in Biz Awards, taking gold in the Best New Service of the Year category. Hundreds of entries were received in this year's awards program from an impressive array of public and private companies across multiple industries, sectors and regions. The winning companies represent the best in American business.

"We are honored to win gold in the 'Best New Service of the Year' category," said Steve L. Adams, president and CEO of VirtuOz. "Virtual agents represent the next generation of customer engagement channels, re-defining how businesses and consumers interact in today's online digital world. This award further validates not only growing market demand for these types of applications, but also the innovative use of virtual agents by our progressive customers who use IVAs to engage, converse, respond, and listen to their customers and to forge digital customer relationships."

Since IBM's Watson defeated its two human competitors on the game show "Jeopardy," the use of natural language processing in commercial applications has continued to attract growing market interest. The Best in Biz awards; last month's announcement of Siri, a voice-enabled personal assistant built into Apple's iOS5; and Gartner's recent Magic Quadrant that named virtual assistants as a primary building block to CRM Web Customer Service are among the latest indicators that the market demand for IVAs is reaching a "tipping point."

Winners of Best in Biz Awards 2011 were determined by scores from a panel of high-caliber judges from top-tier business and technology publications, as well as analyst firms, including: Accounting Today,, ECT News Network, eWeek Channel Insider, Financial Times, Fox News, Hartford Business Journal, Insight Media, Kelsey Group, King Features Syndicate, Lab Reviews, Network World, PC Magazine, Portfolio, Puget Sound Business Journal, Tech.Blorge, Tech-Gaming, Techtalk and Wired. The 20 judges on this year's panel boast more than 470 years of combined experience and have written for a combined total of more than 180 consumer, business, financial, trade and technology publications nationwide.

For a full list of gold, silver and bronze winners in Best in Biz Awards 2011, visit:

About VirtuOz
VirtuOz is the leader in Digital Customer Relationships, enabling large and mid-market enterprises to use Intelligent Virtual Agents to provide world-class online marketing, sales, and support channels, ensuring a high quality user experience while improving operational performance. Recognized by the American Business Awards, Best in Biz 2011 and Tech Awards Circle, our award winning intelligent virtual agents offer companies a new channel for contemporary online customer service that delivers the best possible customer experience at one-tenth the cost of traditional channels. VirtuOz solutions combine best-in-class virtual agent solutions with best practices across agent development, deployment, and optimization to deliver predictable and measurable results. Intelligent virtual agents are predicted to become the new standard for customer interaction in the next few years. VirtuOz leads the market for successful use of intelligent virtual agents, having processed over 144 million conversations on behalf of our customers in 2010 and with the largest number of live enterprise intelligent virtual agents for Global 2000 companies including eBay, Chegg, SFR, H&R Block and Symantec. More information about VirtuOz can be found at

About Best in Biz Awards
Best in Biz Awards recognizes top companies, teams, executives and products for their business success as judged by established members of the press and industry analysts. Best in Biz Awards honors are conferred in two programs covering the U.S. and EMEA (Europe, Middle East and Africa), respectively. Any organization from any industry in the awards program's region boasting demonstrated success can enter any of the more than 40 company, department or team, executive and product categories. Entries for Best in Biz Awards 2012 EMEA are currently being accepted from all companies based in or operating in Europe, Middle East or Africa, with an early entry deadline of Nov 30, 2011. For more information about the submission process and categories in both the U.S. and EMEA programs, please visit:

VirtuOz is a trademark of VirtuOz, Inc. All other company and product names are trademarks or registered trademarks of their respective holders.

Contact Information

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