SOURCE: VirtuOz

VirtuOz

April 20, 2011 09:30 ET

VirtuOz to Present at Chatbots 3.1 Conference, the World's Only Show Dedicated to Conversational Artificial Intelligence

Jeff Remy to Discuss How Integration With Transactional Systems Can Deliver a Higher Performing Intelligent Virtual Agent

EMERYVILLE, CA--(Marketwire - Apr 20, 2011) - VirtuOz, Inc., the leading provider of intelligent virtual agents (IVA) for online customer service, today announced that Jeff Remy, manager, technical consulting of VirtuOz, has been invited to speak at the Chatbots 3.1 Conference.

Mr. Remy's presentation will focus on best practices and real world implementations around integration with transactional systems in order to deliver higher performing virtual agents. In particular, he will address: integrating with back-end systems for personalized conversations with end-users, utilizing the IVA as a first point of contact for self-service to ensure the end-user is directed to the best channel to address their needs, and integrating with complementary human-assisted channels like ERMS, Click-to-Chat, Live Chat and Live Agent to achieve 100 percent resolution of customer issues.

Who:
Jeff Remy, manager, technical consulting at VirtuOz

What:
Chatbots 3.1 Conference

When:
Saturday, April 23, 2011

Where:
Suite 3200 (32nd Floor) Two Liberty Place, 50 S. 16th Street, Philadelphia, PA 19102

About Chatbots 3.1
Chatbots have been adapted to nearly every ecological niche on the internet. Bots appear on web pages, in instant messaging, and respond to email and forum posts. They can be found in Second Life, in online games, and in social networks such as Facebook and Twitter. Bots support marketing and advertising and are used in education. This conference brings together leading experts to discuss their ideas and present the latest technologies and trends in chatbots. For more event information, visit: http://www.chatbots.org/conversational/agent/chatbots_3.1_conference_april_23_2011/.

About VirtuOz
VirtuOz is the leader in Digital Customer Relationships, enabling large and mid-market enterprises to use Intelligent Virtual Agents to provide world-class online customer and technical support. Intelligent virtual agents offer companies a contemporary online channel for improved access to customer service and a high quality user experience while avoiding the high costs associated with traditional customer service channels. VirtuOz solutions combine best-in-class virtual agent applications with best practices across agent development, deployment, and optimization to deliver predictable and measurable results. VirtuOz leads the market with the largest number of live enterprise virtual agents for Global 2000 companies such as eBay, SFR, H&R Block and L'Oreal. More information about VirtuOz can be found at www.virtuoz.com.

VirtuOz is a trademark of VirtuOz, Inc. All other company and product names are trademarks or registered trademarks of their respective holders.

Contact Information

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