SOURCE: VirtuOz

VirtuOz

February 02, 2011 09:30 ET

VirtuOz Virtual Agents Processed New Record of 144 Million Conversations in 2010

150 Percent Increased Usage of VirtuOz Virtual Agents in Global Companies Headquartered in US

EMERYVILLE, CA--(Marketwire - February 2, 2011) - VirtuOz, Inc., a leading intelligent virtual agent provider for contemporary online customer service, today announced that it processed a record 144 million conversations in 2010 on behalf of its customers, indicating increased adoption of virtual agent solutions by both companies and their users. In addition, the company announced 150 percent growth in the number of global companies headquartered in the US using its virtual agent solutions, complementing its historically strong performance in the EU.

"An increasingly large generation of users are living in an online world and demanding more sophisticated online support options for self-service," said Steve Adams, president and CEO of VirtuOz. "Progressive companies looking to improve service accessibility and provide the best possible customer experience value our best-in class virtual agent solutions that deliver predictable and measurable results. VirtuOz boasts the most virtual agent implementations in enterprise environments of any virtual agent vendor, providing our customers confidence that we can help them establish a competitive advantage."

"We are delighted with VirtuOz' growth to date, and believe that this is just the beginning," said Eric Hahn, the founding partner of the Inventures Group and a VirtuOz board member. "According to Gartner Research, virtual agents are slated to become the industry standard within three to five years. With its proven technology and strong management team, VirtuOz is well positioned to lead the next innovation in digital customer relationships, intelligent virtual agents."

Other notable highlights in 2010 include:

  • Continued adoption across multiple verticals including high tech, telecommunications, financial services, consumer products, and eCommerce.
  • Recognized as the number one Fastest Growing Technology Company on the 2010 Deloitte Technology Fast 50™ in France and 20th in the Deloitte Technology Fast 500 EMEA. Rankings are based on percentage revenue growth over five years, from 2005-2009. VirtuOz grew 4354 percent during this period.
  • New leadership in place to drive the next phase of company growth:
    • Steve Adams, chief executive officer. Steve has a deep background and expertise working with pre-IPO enterprise software companies. Previously, Steve served as president and CEO at both Sabrix and Uniscape, software companies that provide solutions for the enterprise market. Prior to Uniscape, he was responsible for worldwide marketing at Novell and Citrix.
    • Pamela Kostka, chief marketing officer. A seasoned strategic marketing executive, Pamela has a solid track record of successfully bringing enterprise software applications to market in both the traditional enterprise and Software as a Service (SaaS) software models. Most recently she was senior vice president of marketing at Sabrix and Arena Solutions.
    • Mark Oney, senior vice president of product operations. A seasoned development and operational executive, Mark has a solid track record of building competitive and high performing engineering and operations teams. Previously, Mark held senior vice president roles at enterprise software companies Sabrix and Evant.

About VirtuOz
VirtuOz is the leader in Digital Customer Relationships, enabling large and mid-market enterprises to use Intelligent Virtual Agents to provide world-class online customer and technical support. Intelligent virtual agents offer companies a contemporary online channel for improved access to customer service and a high quality user experience while avoiding the high costs associated with traditional customer service channels. VirtuOz solutions combine best-in-class virtual agent applications with best practices across agent development, deployment, and optimization to deliver predictable and measurable results. VirtuOz leads the market with the largest number of live enterprise virtual agents for Global 2000 companies such as eBay, SFR, H&R Block and L'Oreal.

VirtuOz is a trademark of VirtuOz, Inc. All other company and product names are trademarks or registered trademarks of their respective holders.

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