SOURCE: VirtuOz

VirtuOz

October 09, 2012 09:30 ET

VirtuOz Wins Silver in the 4th Annual 2012 Golden Bridge Awards in the Software Innovations Category

Intelligent Virtual Agent Solution Recognized for Addressing Digital Customer Journey

EMERYVILLE, CA--(Marketwire - Oct 9, 2012) - VirtuOz, Inc., the leading provider of intelligent virtual agents (IVAs) for online marketing, sales, and support, has received the silver award in the Annual 2012 Golden Bridge Awards in the software innovations category.

Aimed to address the demands of today's digital customer, VirtuOz offers the most comprehensive conversational interface that enables consumers to talk, touch, tap, swipe and text their way to personalized interactions with businesses. Deployable across all of today's most preferred customer access points including social, mobile and web, VirtuOz supports some of the most heavily trafficked social, mobile and Web brands.

"VirtuOz Intelligent Virtual Agents are on the forefront of providing a conversational interface that is redefining the digital customer relationship between businesses and today's always-on consumer," said Alex LeBrun, CEO and president of VirtuOz. "Whether a customer engages with a company on Facebook, then moves to a mobile application and ultimately to the Web, VirtuOz IVAs provide a personalized and context-relevant experience across the digital journey that delights customers and drives brand loyalty. We are thrilled to work with our visionary customers who have been critical in helping us gain industry recognition for our ground-breaking innovations."

More than 40 judges determined the final winners, who were honored during the awards dinner and presentation on October 2, 2012 in San Francisco attended by finalists, industry leaders, and judges. 

About the Golden Bridge Awards
Golden Bridge Business and Innovation Awards are an annual industry and peers recognition program honoring best companies in every major industry from large to small and new start-ups in North America, Europe, Middle East, Africa, Asia-Pacific, and Latin America, Best New Products and Services, Best Innovations, Management and Teams, Women in Business and the Professions, Case Studies, Customer Satisfaction, and PR and Marketing Campaigns from all over the world. Learn more about The Golden Bridge Awards at www.goldenbridgeawards.com.

About VirtuOz
VirtuOz is the leader in Digital Customer Relationships, enabling large and mid-market enterprises to use Intelligent Virtual Agents to provide world-class online marketing, sales, and support channels, ensuring a high quality user experience while improving operational performance. Recognized by CRM Idol 2012, the American Business Awards, Best in Biz, Network Products Guide and the TiE50 Awards, the company's award winning intelligent virtual agents offer companies a new channel for online self-service that delivers the best possible customer experience at one-tenth the cost of traditional channels. VirtuOz solutions combine best-in-class virtual agent solutions with best practices across agent development, deployment, and optimization to deliver predictable and measurable results. Intelligent virtual agents are predicted to become the new standard for customer interaction in the next few years. VirtuOz leads the market for successful use of intelligent virtual agents, having processed over 166 million conversations on behalf of its customers in 2011 and with the largest number of live enterprise intelligent virtual agents for Global 2000 companies including PayPal, Michelin, SFR, GameFly, and Symantec. More information about VirtuOz can be found at www.virtuoz.com.

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