EDMONTON, ALBERTA--(Marketwired - Feb. 18, 2014) - Visionstate Inc., a division of CSM Systems Corp (TSX VENTURE:CKX), and Spectos's Feedbackstr division are making collaborative efforts to give greater insight into customer service by integrating Feedbackstr and WANDA. The products are being showcased at AirXperience Asia in Suntec City, Singapore, which is an event for "improving the passenger experience for airlines, airports, and their partners" (www.terrapinn.com), and brings together the important players in the airline industry. Restrooms can tend to be a trouble area for high traffic areas such as airports, and together these organizations intend to provide technology that will greatly improve this issue.
Feedbackstr is a modern feedback management tool that has provided and continues to provide real-time feedback solution for industry leaders and Fortune 500 companies, as well as small businesses and start-ups. Users are able to create fully customizable mobile ready questionnaires that can be completed by their audience or customers via any smartphone, tablets and desktop. Feedbacks are then displayed in real-time on the user dashboard and through the built-in analytics tools, key insights are immediately available, allowing organizations to improve like never before.
Visionstate's WANDA or Washroom Attendant Notification Digital Aid, is a leading-edge technology that allows facilities to make restroom cleaning operations more efficient through resource management and guest input. The wall mounted touchscreen, typically placed outside a restroom, allows guests to submit their concerns with a few touches of the screen. Management immediately receive the complaint and can then have staff address the issue in a timely manner. Staff are then required to log into the system to record the details of their cleanings.
"There is an abundance of information at our fingertips that just needs to be translated into numbers and data that we can understand. When you understand your largest issues when cleaning large public facilities, specifically restroom areas, you can make adjustments that will greatly improve the satisfaction of your guests. WANDA and Feedbackstr will jointly allow organizations, such as airports, make significant improvements in their cleaning operations. Visionstate is very enthusiastic about working with Spectos to improve customer satisfaction."
-- John Putters, President/CEO, Visionstate Inc.
Combined, WANDA and Feedbackstr will provide an innovative turn-key management system, with an in-depth understanding of the restroom cleanliness, and a real-time feedback system that is greatly needed in airports and many other public or private facilities.
About Spectos and Feedbackstr
Spectos was founded in Dresden, Germany in 2001 by CEO/Founder Niels Delater. Today, as one of leading worldwide institute for Quality-Monitoring in Productivity and Customer Service, Spectos has more than 6 offices covering 3 continents, certified by TÜV Süd according to ISO 9001:2008 and by TÜV Rheinland and Price Waterhouse Coopers according to EN 13850 / EN 14534, part of the group defining European Standards for Quality of Service TC331 and member of ESOMAR.
Feedbackstr is a registered trademark of Spectos GmbH
About Visionstate Inc.
Visionstate is the leader in interactive technology software that connects the world with enhanced guest services. Since its first installation in 2005, Visionstate has grown to see its software in buildings throughout Canada and the United States. By engaging customers throughout a facility, from touchscreen directories to mobile applications to cleaning management software, Visionstate adds to a building's experience with its original interactive solutions. More information can be found at Visionstate.com.