SOURCE: Vital Interaction

Vital Interaction

April 30, 2013 09:06 ET

Vital Interaction's Emergency Notifications Implemented at Urology Team Offices in Central Texas to Provide Immediate Communication With Patients

Email, Text, Voice Notifications Alert Patients to Last-Minute Physician Cancellations, Reduce Patient No-Shows by up to 30%

AUSTIN, TX--(Marketwired - Apr 30, 2013) - Vital Interaction, a leading provider of interactive patient communications systems for medical practices and clinics, announced today that three Urology Team offices in Central Texas have implemented its Emergency Notifications system. The Urology Team sought out Vital Interaction as it looked to improve the efficiency of its communication with patients and reduce staff time spent managing cancellations.

The Emergency Notifications system allows physicians' practices to send urgent messages via text, email or automated voicemail to inform patients of last-minute cancellations or delays at their physician's office. Patients then have the ability to reschedule by connecting directly with the office. This streamlined process ultimately leads to an increase in practice efficiency and reduction in the stress put on the staff that must handle several patient communications in a very short time frame.

"Vital Interaction's Emergency Notifications allow us to immediately alert patients when an appointment has to be rescheduled or delayed through their preferred method of communication," said Ada Jacobs, Practice Manager of Urology Team. "Because many of our regular patient check-ups are scheduled up to a year in advance, it is not uncommon that a doctor has a conflict and must reschedule. Vital Interaction's System has been very effective tool in handling these types of situations in addition to handling our everyday appointment confirmations."

Vital Interaction has found that text messages are the preferred mode of communication, with 72% of mobile phone users utilizing a text messaging plan. According to Juniper Research, 97% of SMS text messages are read and 90% of those SMS text messages are read in the first 4-6 minutes of delivery. The ability to quickly communicate with patients has allowed Vital Interaction customers to save up to $125,000 annually and pay only a fraction of that cost.

 "Our technology enables medical professionals to communicate more effectively, improve patient relationships, and increase practice revenue by creating a central platform for managing patient communications," said Hugo Diaz, Chief Marketing Officer of Vital Interaction. "It integrates seamlessly into almost any Practice Management System to help minimize data entry."

The Vital Interaction Patient Interaction Notification Solution frees the office staff up from time-intensive tasks, such as calling every patient to remind them of upcoming appointments, cancellations and changes to scheduled appointments. The Emergency Notification process is automated and allows medical practices to stay in touch with patients through the methods that patients prefer -- text messages, email or automated voice.

To learn more about Vital Interaction, please visit

About Vital Interaction
Vital Interaction is an Austin-based software provider owned by the Danta Group. The company's premier product, the Automated Patient Interaction System, enables healthcare organizations to communicate more effectively with patients using text messaging, automated voice and email. The company is dedicated to enabling medical professionals to communicate more effectively, improve patient relationships, and increase practice revenue by creating a central platform for managing patient communications. Learn more at:

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