SOURCE: VIVA Transcription

September 06, 2007 16:03 ET

VIVA Transcription Opens Syracuse, NY Office

Implementing Cutting-Edge Technology, VIVA Transcription Inaugurates East Coast Facility

SANTA CRUZ, CA--(Marketwire - September 6, 2007) - VIVA Transcription, a leading provider of web-based medical transcription services, announced today the opening of its new Syracuse Sales office. To meet the ever-growing national demand for medical transcription, VIVA has pioneered a new type of hybrid office, amalgamating traditional and modern techniques. The brick and mortar control center will also be used as a virtual home base for telecommuting sales representatives. VIVA's new sales team will operate remotely from their in-home offices creating a virtual office community.

VIVA Transcription is deploying the latest protocols in Telemarketing Sales to include VoIP (Voice over Internet Protocol) and Internet-based accesses in order to facilitate communication between prospective medical providers/clients and the entire sales force, using the Syracuse office as the tangible nucleus.

VIVA has already begun hiring permanent part-time and full-time Telemarketers to work from home supporting this new enterprise. The telephone sales representatives are dedicated employees of VIVA Transcription. As Offsite Telecommute Sales Reps, they can be based anywhere in the United States and can sell and market to medical providers throughout the US and Canada.

The new office and sales force will be headed up by VIVA's new Inside Sales Manager, Ernie Colella. Commenting on the decision to open a 'remote virtual' office in Syracuse, Colella states, "Our sales initiatives and protocols reflect the way we provide twenty-first century medical transcription service; the use of Internet telephony, web-based transcription and marketing and secure digital fulfillment, every step of the way."

The timing for the office's inauguration is convenient, as the renowned New York winter weather (which can last up to five months) creates a significant swell in the population that prefers not to commute in the snow. This coupled with the opportunity to work from home using VoIP technology provides VIVA with a talented pool of future work partners.

To begin with, the sales representatives will be geographically located in the Central New York State region, which will allow them face-time with Colella and the rest of the team. VIVA has already brought on quite a few independent sales workers, however is still seeking out individuals with practical PC/IT experience as well as telephonic sales skill sets.

VIVA sees the market for medical transcription services in the United States and Canada growing rapidly over the next few years and is preparing accordingly. Recently, the Bush administration, the Department of Health and Human Services, the National Institute of Standards and Technology, as well as numerous members of both the Senate and Congress, have been clamoring to establish a viable initiative for advancing healthcare IT enterprise integration within the United States. This has drastically increased the demand for medical transcription services nationwide and shows that the industry will continue to grow, eventually helping to make all medical facilities paperless, allowing them to share information digitally, while remaining HIPAA compliant.

About VIVA Transcription

Based in Santa Cruz, Calif., VIVA Transcription is one of the leading providers of medical transcription services. With VIVA, medical professionals are guaranteed to receive accurate transcriptions, delivered on-time, secured by GeoTrust and always in compliance with HIPAA standards. VIVA requires no upfront fees, no long-term contracts, nor complicated software installation. Founded in 2003, VIVA is committed to providing exceptional service to clinics and hospitals across the United States and Canada while donating a portion of proceeds to charity. For more information, please dial toll-free (877) 848-2462 or visit

Contact Information

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    Christa Hall
    VIVA Transcription
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