SOURCE: Voice2insight

September 17, 2007 06:30 ET

Voice2insight's Robust Reporting -- Now Available on Salesforce.com's AppExchange

Salesforce.com Customers Can Now Deploy V2i for Reporting Details of Meetings From the Field Into Salesforce

SAN FRANCISCO, CA--(Marketwire - September 17, 2007) - Salesforce.com Dreamforce Conference -- Voice2insight (V2i) announced today the launch of their field reporting solution for salesforce.com's AppExchange. Field sales reps can now call-in the detail of a meeting minutes after the meeting occurs, capturing vital details, and all without doing any typing, thanks to V2i. This is not voice recognition, but rather gives field reps more time to sell by reducing reporting time, and managers receive more robust customer information as it happens from the field. Built on salesforce.com's Force.com platform, the V2i solution is immediately available for test drive and implementation at http://www.salesforce.com/appexchange. The announcement was made today at Dreamforce '07, salesforce.com's User and Developer Conference.

The service is simple and easy to use. V2i converts the call-in information into a clean formatted report, sends it via e-mail to the rep and flawlessly into Salesforce through a one-way push via secure Web services. Field reps discover V2i's solution provides a better way to manage their sales process, deepen customer relationships, and increase closing probability. Additionally, reps have more time for other activities such as seeing additional clients.

FFF Enterprises, a leading distributor of flu vaccine, plasma products and other biopharmaceuticals, recently integrated V2i into Safesforce, and the company was immediately impressed by the results. "Since launching the V2i service at FFF Enterprises, our call report logging is on the increase and the report detail is greater, which is critical because our business is about relationships," explained Jennifer Wobser, an FFF business systems analyst. "Call report logging is completed quickly and easily, immediately after a sales call, so more details are captured accurately. The integration of V2i into Salesforce has been flawless and V2i is flexible enough to adjust to our custom fields. V2i is proving a great addition to our FFF reps sales tools."

According to Matt Tippetts, V2i CEO, "Using a combination of state-of-the-art software automations integrated with human talent, V2i is fast and accurate, thus making it a 'do it and forget it' resource for busy, professional sales people who don't like to type and, even more, do not like to edit and revise reports processed through foreign non-native speakers or speech-to-text software." Mr. Tippetts continues, "At V2i, we are dedicated to eliminating the reporting burden from sales reps, making it simple and easy for them, and thus helping them flow accurate and complete and current information to management for understanding, coaching, intervention, decision making, and action. Voice2insight is truly a comprehensive system for managing client relations."

Barry Carver, V2i Sr. VP Marketing and Sales, emphasizes, "Our V2i service provides a vehicle for companies to obtain 'Information Dominance' in their markets. With V2i, management receives more robust and consistent real-time customer information directly from the field. This translates to more accurate forecasting, better visibility and understanding of the customer and their needs, most importantly, winning more business. Additionally, the ROI is significant from two perspectives, first, the field rep's reporting time is reduced by up to 75 percent and second they have more time that can be applied to revenue generating activities. Less time is spent reporting, giving significantly more time to selling, which results in reduced cost and increased revenue/profits."

"Thousands of customers are using the AppExchange to extend the benefits of on-demand applications throughout their business," said George Hu, Chief Marketing Officer, salesforce.com. "Customers can use the AppExchange to deploy V2i with a few clicks to get the ease, simplicity, and speed of robust reporting to help increase user adoption rates."

Force.com Platform and the AppExchange

Force.com is the on-demand platform for the next generation of business applications. Force.com reinvents traditional customization and integration and enables the creation of a whole new generation of on-demand applications that go beyond client/server computing. Force.com allows applications to be easily shared, exchanged and installed with a few simple clicks via salesforce.com's AppExchange marketplace, enabling all the innovation that Force.com unleashes to benefit the entire on-demand community.

The AppExchange economy continues to expand as thousands of salesforce.com customers have installed thousands of on-demand business applications available on the AppExchange, found at http://www.salesforce.com/appexchange.

Voice2insight

V2i is a service of Prototyping Management Corporation based in Draper Utah. PMC has been in business since 1994. V2i serves a world class clientele in voice-based reporting services, including companies in aerospace, engineering, chemicals, pharmaceutical, manufacturing, finance and more. Voice2insight brings robust field reporting for on-demand CRM platforms, enabling a new generation of high quality on-demand information dominance to the entire on-demand community. Make a simple call after a meeting, leave the message, and move on to the next meeting. For more information regarding the V2i services please call 800-665-6803 or visit our web site at http://www.voice2insight.com

Contact Information


  • Media Contact:
    Barry Carver
    Voice2insight
    800-665-6803
    Email Contact