SOURCE: VoiceObjects, Inc.

December 11, 2007 06:05 ET

VoiceObjects Receives 2007 Product of the Year Award Presented by Customer Interaction Solutions® Magazine

VoiceObjects 7 Honored for Outstanding Innovation

SAN MATEO, CA--(Marketwire - December 11, 2007) - VoiceObjects Inc., the leading provider of adaptive self-service phone portals, announced today that VoiceObjects 7 has received a 2007 Product of the Year Award from Technology Marketing Corporation's (TMC®) Customer Interaction Solutions magazine (www.cismag.com), the leading publication covering CRM, call centers and teleservices since 1982.

VoiceObjects' phone application server, VoiceObjects 7, enables customer-centric organizations to create individualized, adaptive self-service phone portals that deliver a personalized customer experience for each caller using information in the organization's CRM and other databases. VoiceObjects 7 supports phone applications that are used in voice, video, text, touch-tone and mobile Web channels.

VoiceObjects Analyzer, part of the VoiceObjects 7 software suite, is a complete service analysis environment that may be used throughout the enterprise to answer a wide array of questions related to system usage, system and application performance, caller behavior and caller transaction success.

"It is an honor to win this prestigious award," said Beatriz Infante, president and chief executive officer, VoiceObjects. "VoiceObjects 7 offers the personalization demanded by the mobile generation and the flexibility required by IT organizations. We believe that VoiceObjects 7 is setting a new standard for over-the-phone customer service and we are thrilled to be recognized for this work."

"VoiceObjects has proven they are committed to quality and excellence in solutions that benefit the contact center experience as well as ROI for the companies that use them. I am pleased to honor their hard work and accomplishments and look forward to more innovative solutions from VoiceObjects in the future," said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Interaction Solutions. "For 10 years, Customer Interaction Solutions magazine has been recognizing companies that have demonstrated excellence in technological advancement and application refinements."

The 10th Annual Product of the Year Award winners will be featured in the January 2008 issue of Customer Interaction Solutions magazine. For more information about the Customer Interaction Solutions' 2007 Product of the Year Awards or any of the TMC media properties, please visit www.tmcnet.com.

About VoiceObjects

VoiceObjects is redefining over-the-phone customer service for global enterprises and carriers. By delivering personalized self-service phone solutions, VoiceObjects enables organizations to customize their customers' experience, to integrate phone self-service into comprehensive customer experience strategies and to manage the complexity of the world's most sophisticated phone applications. VoiceObjects award-winning phone application server software, used by leading companies including Adobe, T-Mobile, and Volkswagen Financial Services, provides personalized customer service experiences to more than 500 million callers each year. VoiceObjects is privately held and headquartered in San Mateo, Calif. For more information, please contact (650) 288-0299 or visit www.voiceobjects.com.

About Customer Interaction Solutions

Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit www.cismag.com.

About TMC

Technology Marketing Corporation (TMC) publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and IMS Magazine. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. Ranked in the top 6,000 most visited Web sites in the world by alexa.com*, TMCnet serves as many as three million unique visitors each month. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO, and Call Center 2.0 Conference and Green Technology World Conference. For more information about TMC, visit www.tmcnet.com. (*alexa.com is an amazon.com company that ranks Web sites by their traffic levels. Neither alexa.com nor amazon.com is affiliated with TMCnet.) For more information about TMC, visit www.tmcnet.com.

Contact Information

  • TMC Contact:
    Jan Pierret
    203-852-6800, ext. 228
    Email Contact

    VoiceObjects Contact:
    Kelly Cytron
    m 415-271-3638
    o 415-285-9208
    Email Contact