SOURCE: VoiceObjects

July 19, 2007 09:00 ET

VoiceObjects Receives Speech Technology Excellence Award From Customer Interaction Solutions Magazine

VoiceObjects 7 Recognized for Groundbreaking Phone Application Server and Analytics

SAN MATEO, CA--(Marketwire - July 19, 2007) - VoiceObjects, a leading supplier of phone application servers for personalized self-service phone applications, announced today that Technology Marketing Corporation (TMC) has named VoiceObjects as a recipient of its Customer Interaction Solutions 2007 Speech Technology Excellence Award for VoiceObjects 7, the company's flagship phone application server. Customer Interaction Solutions magazine has been the leading publication in CRM, call centers and teleservices since 1982.

VoiceObjects' groundbreaking phone application server, VoiceObjects 7, enables customer-centric organizations to create individualized, adaptive self-service phone portals that deliver customer experiences that are personalized for each caller using information in the organization's CRM and other databases. VoiceObjects 7 supports phone applications that use voice, video, text, touch-tone, and Web interfaces, and phone applications designed with VoiceObjects for any of those phone channels may be quickly and easily extended to use over any of the other channels.

VoiceObjects Analyzer, part of the VoiceObjects 7 software suite, is a complete service analysis environment that may be used throughout the enterprise to answer a wide array of questions related to system usage, system and application performance, caller behavior, and recognition success.

"It is an honor to win this prestigious award," said Beatriz Infante, president and chief executive officer, VoiceObjects. "VoiceObjects 7 offers the personalization demanded by the mobile generation and the flexibility required by IT organizations. We believe that VoiceObjects 7 is setting a new standard for over-the-phone customer service and we are thrilled to be recognized for this work."

Covering call center technology for over two decades, Customer Interaction Solutions has seen the progression from primitive predictive dialers and recording systems, to full CTI integration, to IP-PBXs with remote VoIP call center agents. The 2007 Speech Technology Excellence Awards distinguish companies who have made significant contributions to improving speech applications for their clients.

"VoiceObjects has demonstrated to the editors of Customer Interaction Solutions that its product is both innovative and a leader in the speech technology industry. VoiceObjects 7 has proven its superior capabilities and has ultimately improved the bottom line for its customers," said Nadji Tehrani, executive group publisher and editor-in-chief, Customer Interaction Solutions.

The Speech Technology Excellence Award will be published in the August 2007 issue of Customer Interaction Solutions magazine.

About VoiceObjects

VoiceObjects is redefining over-the-phone customer service for global enterprises and carriers. By delivering adaptive, cost-effective, self-service phone portals, VoiceObjects enables organizations to personalize each caller's experience, to integrate phone self-service into comprehensive customer experience strategies, and to manage the complexity of the world's most sophisticated phone applications. VoiceObjects' award-winning phone application server software is used by leading companies, including Adobe, T-Mobile, and Volkswagen Financial Services, and provides personalized customer service experiences to more than 500 million callers each year. VoiceObjects is privately held and headquartered in San Mateo, Calif. For more information, please visit www.voiceobjects.com.

About Customer Interaction Solutions

Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit www.cismag.com.

About TMC

Technology Marketing Corporation (TMC) publishes four print publications: Customer Inter@ction Solutions, INTERNET TELEPHONY magazine, IMS Magazine and Unified Communications (launching summer 2007). TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. Ranked in the top 0.004 percent of sites in the world by alexa.com*, TMCnet serves two million unique visitors each month, according to WebTrends. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO, Communications Developer Conference, Call Center 2.0 Conference and the Green Technology World Conference. TMCnet.com publishes more than 15 topical online newsletters. (*alexa.com is an amazon.com company that ranks Web sites by their traffic levels. Neither alexa.com nor amazon.com is affiliated with TMCnet.)

For more information about TMC, visit www.tmcnet.com.

Contact Information

  • VoiceObjects Contact:
    Christian Danella
    Prequent, Inc. (for VoiceObjects)
    408-275-6488 office
    415-350-4830 mobile
    Email Contact

    TMC Contact:
    Jan Pierret
    203-852-6800, ext. 228
    Email Contact