SOURCE: VoiceObjects

February 06, 2007 12:08 ET

VoiceObjects Server Certified as Aspect Software Compatible

Phone Application Server to Personalize Aspect® Customer Self Service™ Solution

SAN MATEO, CA -- (MARKET WIRE) -- February 6, 2007 -- VoiceObjects, the phone application server company, announced today that VoiceObjects 6 has been certified by Aspect Software as compatible with the Aspect® Customer Self Service™ voice portal application using the Nuance OpenSpeech Recognizer speech recognition engine. More information about VoiceObjects Server may be found at

"This certification gives Aspect Customer Self Service customers confidence that adding personalization and the other benefits of our phone application server to their customer self-service solutions will be cost-effective and trouble-free," said Michael Codini, chief technology officer of VoiceObjects. "IVR applications that leverage VoiceObjects Server can offer per-caller personalization that is unmatched by any other voice software solution. Every organization using Aspect Customer Self Service should consider the advantages that VoiceObjects 6 provides, including per-caller personalization, an application execution environment, Web services support, and multimodal application support."

Phone Application Server Advantages

VoiceObjects 6 is a phone application server, which is software that enables carrier-grade deployment and management of personalized, over-the-phone self-service applications. All phone application servers have the following four capabilities:

--  The ability to dynamically generate VoiceXML to create personalized
    dialogs with each caller at call-time, using information in an
    organization's CRM or other databases.  The resulting caller-specific
    conversations provide opportunities to up-sell and cross-sell and higher
    rates of customer satisfaction and service adoption.
--  An application execution environment that supports remote management
    and monitoring of multimodal applications, online application maintenance
    for instant changes or rollbacks, and guaranteed high availability.
--  Web services support for easy integration between an organization's
    phone-based self-service assets and its CRM, ERP, and other IT assets in
    service-oriented architecture (SOA) environments, drastically reducing
    development time and cost.
--  Support for multimodal phone applications that may include voice,
    video, graphics and text interfaces, allowing user-friendly interactive
    applications that are unmatched in the phone-based self-service industry.
About VoiceObjects

VoiceObjects is the phone application server company. VoiceObjects works with carriers and enterprises around the world to deliver a personalized customer service experience to more than 500 million callers every year. VoiceObjects Server, the company's flagship product, supports phone-based applications that use VoiceXML (VXML) at more than fifty leading companies, including Adobe, T-Mobile and Volkswagen Financial Services. VoiceObjects is privately held and headquartered in San Mateo, Calif. For more information, please contact (650) 288-0299 or visit

Contact Information

  • Christian Danella
    Prequent, Inc. (for VoiceObjects)
    Email Contact
    +1-408-275-6488 office
    +1-415-350-4830 mobile