SOURCE: VoiceObjects

February 06, 2007 12:08 ET

VoiceObjects Server Certified as Aspect Software Compatible

Phone Application Server to Personalize Aspect® Customer Self Service™ Solution

SAN MATEO, CA -- (MARKET WIRE) -- February 6, 2007 -- VoiceObjects, the phone application server company, announced today that VoiceObjects 6 has been certified by Aspect Software as compatible with the Aspect® Customer Self Service™ voice portal application using the Nuance OpenSpeech Recognizer speech recognition engine. More information about VoiceObjects Server may be found at http://www.voiceobjects.com/en/products/voiceobjects.html.

"This certification gives Aspect Customer Self Service customers confidence that adding personalization and the other benefits of our phone application server to their customer self-service solutions will be cost-effective and trouble-free," said Michael Codini, chief technology officer of VoiceObjects. "IVR applications that leverage VoiceObjects Server can offer per-caller personalization that is unmatched by any other voice software solution. Every organization using Aspect Customer Self Service should consider the advantages that VoiceObjects 6 provides, including per-caller personalization, an application execution environment, Web services support, and multimodal application support."

Phone Application Server Advantages

VoiceObjects 6 is a phone application server, which is software that enables carrier-grade deployment and management of personalized, over-the-phone self-service applications. All phone application servers have the following four capabilities:

--  The ability to dynamically generate VoiceXML to create personalized
    dialogs with each caller at call-time, using information in an
    organization's CRM or other databases.  The resulting caller-specific
    conversations provide opportunities to up-sell and cross-sell and higher
    rates of customer satisfaction and service adoption.
    
--  An application execution environment that supports remote management
    and monitoring of multimodal applications, online application maintenance
    for instant changes or rollbacks, and guaranteed high availability.
    
--  Web services support for easy integration between an organization's
    phone-based self-service assets and its CRM, ERP, and other IT assets in
    service-oriented architecture (SOA) environments, drastically reducing
    development time and cost.
    
--  Support for multimodal phone applications that may include voice,
    video, graphics and text interfaces, allowing user-friendly interactive
    applications that are unmatched in the phone-based self-service industry.
    
About VoiceObjects

VoiceObjects is the phone application server company. VoiceObjects works with carriers and enterprises around the world to deliver a personalized customer service experience to more than 500 million callers every year. VoiceObjects Server, the company's flagship product, supports phone-based applications that use VoiceXML (VXML) at more than fifty leading companies, including Adobe, T-Mobile and Volkswagen Financial Services. VoiceObjects is privately held and headquartered in San Mateo, Calif. For more information, please contact (650) 288-0299 or visit www.voiceobjects.com.

Contact Information

  • Christian Danella
    Prequent, Inc. (for VoiceObjects)
    Email Contact
    +1-408-275-6488 office
    +1-415-350-4830 mobile