SOURCE: VoiceObjects

March 13, 2007 09:00 ET

VoiceObjects Technology to Be Integrated in SAP NetWeaver®

Phone Application Server Technology to Enable Voice-Driven Telephone Access to SAP® Applications

SAN MATEO, CA -- (MARKET WIRE) -- March 13, 2007 -- VoiceObjects, the phone application server company, today announced that SAP AG (NYSE: SAP) will be integrating VoiceObjects' phone application server technology in SAP NetWeaver®. The technology will enable easy input and access to SAP® applications via the telephone. The arrangement is made possible by a software license and distribution agreement recently signed by the companies. More information about VoiceObjects' phone application server technology and products may be found at www.voiceobjects.com.

The VoiceObjects phone application server technology that will be included in SAP NetWeaver will enable the easy creation and deployment of voice-driven applications that work with SAP applications. Voice-enabled applications use speech recognition to receive data and use computer-generated speech (i.e., text-to-speech) or audio recordings to deliver a response. For example, a voice-driven application could enable orders to be placed and tracked over the telephone by customers or company employees.

The VoiceObjects phone application server technology enables voice-driven applications to be deployed without modification to backend SAP applications or the creation of new middleware. The technology also includes media platform drivers that link all the most common third-party IVR systems, including those from Avaya, Genesys, and Nortel, to SAP applications.

"SAP's integration of VoiceObjects' phone application server technology into NetWeaver introduces a new element to a wider enterprise software audience," said Daniel Hong, lead analyst, Datamonitor. "This arrangement enables easy deployment and maintenance of phone-accessible SAP applications in an enterprise-class fashion that is consistent with best practices in IT. Business process analysts, rather than technical staff, will be able to manage these applications, which is a tremendous benefit. As other enterprise software application vendors follow suit, the use of the phone as a channel to enterprise applications should increase dramatically."

"SAP's selection of our phone application server technology is a strong endorsement of the server-based approach to deploying and managing voice-driven applications," said Beatriz Infante, president and chief executive officer, VoiceObjects. "Soon, every sophisticated voice-driven application will be deployed on a phone application server."

What is a Phone Application Server?

A phone application server is software that enables carrier-grade deployment and management of personalized, over-the-phone self-service applications. Generally, full-featured phone application servers have the following four capabilities:

--  The ability to dynamically generate VoiceXML to create personalized
    dialogs with each caller at call-time, using information in an
    organization's CRM or other databases.  In customer service applications,
    the resulting caller-specific conversations provide opportunities to up-
    sell and cross-sell and higher rates of customer satisfaction and service
    adoption.
--  An application execution environment that supports remote management
    and monitoring of multimodal applications, online application maintenance
    for instant changes or rollbacks, and guaranteed high availability.
--  Web services support for easy integration between an organization's
    phone-based self-service assets and its CRM, ERP, and other IT assets in
    service-oriented architecture (SOA) environments, drastically reducing
    development time and cost.
--  Support for multimodal phone applications that may include voice,
    video, graphics and text interfaces, allowing user-friendly interactive
    applications that are unmatched in the phone-based self-service industry.
    
About VoiceObjects

VoiceObjects is the phone application server company. VoiceObjects works with carriers and enterprises around the world to deliver a personalized customer service experience to more than 500 million callers every year. VoiceObjects Server, the company's flagship product, supports phone-based applications that use VoiceXML (VXML) at more than fifty leading companies, including Adobe, T-Mobile, and Volkswagen Financial Services. VoiceObjects is privately held and headquartered in San Mateo, Calif. For more information, please contact (650) 288-0299 or visit www.voiceobjects.com.

Contact Information

  • For media inquiries, please contact:
    Christian Danella
    Prequent, Inc. (for VoiceObjects)
    Email Contact
    (408) 275-6488 office
    (415) 350-4830 mobile