SOURCE: Votacall

Votacall

October 07, 2014 09:37 ET

Votacall Receives 2014 CUSTOMER Magazine TMC Labs Innovation Award

The Votacall Business-Class Hosted VoIP Solution & Votacall Viper Recognized for Innovation and Exceptional Customer Experience

BOSTON, MA--(Marketwired - Oct 7, 2014) - Votacall announced today that TMC, a global, integrated media company, has named Votacall's customer experience bundle which includes their business-class Hosted VoIP solution and the Votacall Viper solution management tool as a 2014 TMC Labs Innovation Award winner presented by TMC's CUSTOMER magazine.

Votacall Viper is a member of Votacall's Cloud Layer Product Suite which is reserved for the most innovative technologies which complement our fully managed Hosted PBX solution. Votacall Viper's advantage is not rooted in end‐user functionality; rather it is a support application that has a tremendous impact on the customer experience. Votacall Viper is a cost effective credit card sized node which sits on the customer network continuously capturing, storing and dumping real‐time traffic for review. This access provides deep and historical visibility into real‐time media which allows our Cloud Engineers to provide faster and more efficient support to the Client Base. Since its release in April 2014, Votacall Viper has decreased the average Ticket Resolution Time related to media and data by more than 50%. This increase in productivity and customer experience is realized without restructuring a customer's network or deploying expensive and invasive probes and hardware. The Votacall Hosted PBX bundled with Votacall Viper is the ultimate managed voice solution.

"It is a tremendous honor to be recognized by TMC and CUSTOMER Magazine as a leader and innovator in the competitive field of Cloud-based technologies and Managed Voice solutions," said Andy DeAngelis, Chief Operating Officer, Votacall. "We take great pride in delivering a product that is truly a communications tool for our Managed VoIP clients. It is our view that cloud-based voice technologies have the potential to be a game-changer for organizations of all shapes and sizes. We want to set a new standard for communication solution providers and this recognition is proof that the Votacall Team is on the right track to do so."

"Congratulations to Votacall for being granted a 2014 TMC Labs Innovation Award. The Votacall Hosted PBX & Votacall Viper Bundle has been selected for demonstrating innovation, superior quality and unique features which have had a positive impact on customer related technologies," said Rich Tehrani, CEO, TMC. "We're pleased to recognize this outstanding achievement with a TMC Labs Innovation Award."

The TMC Labs Innovation Award honors products that display innovation, unique features, and significant contributions toward improving communications technology. The TMC Labs Innovation Award is granted to those companies demonstrating ground-breaking contributions to the industry.

The 2014 CUSTOMER Magazine TMC Labs Innovation Award results are published in the September 2014 issue of  CUSTOMER magazine.

About Votacall
Votacall is a leading provider of Cloud‐based voice solutions and business communication systems with an expertise in VoIP, Unified Communications (UC) and Call Center design and deployment. Votacall is committed to delivering the latest best in class offerings to our end users through constant market and product research. Our approach allows our customer base to stay ahead of the technological curve at the lowest Total Cost of Ownership (TCO) in the industry. The Votacall tag line states that you must INNOVATE to effectively COMMUNICATE. We base our organization and its daily operations on those two words. The world is changing, technology is changing, organizations are changing, it is of the utmost significance that you partner with a company that respects and embraces change. Think Big, Go Votacall. For more information, visit http://www.votacall.com

About CUSTOMER
Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry. Please visit http://www.customer.tmcnet.com.

About TMC:
TMC is a global, integrated media company that supports clients' goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, M2M Evolution, Customer, and Internet Telephony. TMCnet is the leading source of news and articles for the communications and technology industries, and is read by as many as 1.5 million unique visitors monthly. TMC produces a variety of trade events, including ITEXPO, the world's leading business technology event, as well as industry events: Asterisk World; AstriCon; ChannelVision (CVx) Expo; Cloud4SMB Expo; Customer Experience (CX) Hot Trends Symposium; DevCon5 - HTML5 & Mobile App Developer Conference; LatinComm Conference and Expo; M2M Evolution Conference & Expo; Mobile Payment Conference; Software Telco Congress, StartupCamp; Super Wi-Fi & Shared Spectrum Summit; SIP Trunking-Unified Communications Seminars; Wearable Tech Conference & Expo; WebRTC Conference & Expo III; and more. Visit TMC Events for additional information.

Contact Information

  • Votacall Contact:
    Andy DeAngelis
    Chief Operating Officer
    Email Contact

    TMC Contact:
    Rebecca Conyngham
    Marketing Manager
    203-852-6800, ext. 287
    Email Contact