SOURCE: Voxeo

Voxeo

August 01, 2012 09:12 ET

Voxeo CEO Jonathan Taylor to Deliver Keynote Address at SpeechTEK 2012

Other Voxeo Senior Executives Speak at SpeechTEK and New Customer Service Experience Conference on Mobile Self-Service Trends and More

ORLANDO, FL--(Marketwire - Aug 1, 2012) - Voxeo, the leading provider of Unlocked Communications™, is proud to announce that its CEO Jonathan Taylor will deliver the keynote luncheon address at SpeechTEK 2012, the world's largest conference and exhibition dedicated exclusively to speech technology, on Tuesday, August 14th at the Marriott Marquis New York.

Jonathan's Keynote, titled "Customer Self-Service: Past, Present and Future" will reflect on the developments of self-service and speech technology over the past 20 years, the dramatic progression from basic touch-tone response to more intelligent interactive voice response and multi-channel communications spanning SMS, chat, mobile web, social and smart phone applications. Jonathan will discuss the leading trends in our industry today, as well as predict some of the changes we'll likely see in customer self-service over the next 20 years.

Other topics that Voxeo senior executives will be discussing at SpeechTEK and the Customer Service Experience conference include:

  • Getting the balance right between self- and agent-assistance in the call center to create superior customer service;

  • Adding voice to web pages;

  • How to provide a seamless and engaging customer experience across many channels, including speech, web, and mobile, by using a predictive multichannel platform;

  • How businesses are evolving their customer service strategies to keep pace with the preferences and expectations of today's mobile customers;

  • Adding location-based services that will deliver better customer experiences and higher automation success rates;

  • Interacting with your customers as they tweet, text, talk, and browse the mobile Web, without multiplying your efforts and expenses; and

  • Best practices for building a service-based culture using customer satisfaction surveys and Voice of the Customer Programs.

Catch Voxeo's Customer Self-Service Experts Speaking:

Monday, August 13, 2012:

10:15am-11:00am A101 Business Strategies
Panel: Agent/Automation Balance
SpeechTEK
Astor Ballroom, 7th Floor
Tobias Goebel, Sr. Solutions Engineer - Voxeo

1:15pm - 2:00pm D103 Technology Advances
Speech in Mobile Apps - Speech in HTML5
SpeechTEK
Location: Chelsea/Gotham, 7th Floor
Daniel Burnett, Director of Speech Technologies and Standards - Voxeo

2:15pm - 3:00pm C104 Customer Experiences
Panel: Challenges of Cross-Channel Experiences
SpeechTEK
Location: Empire/Hudson, 7th Floor
Tobias Goebel, Sr. Solutions Engineer - Voxeo

Tuesday, August 14, 2012:

8:00am - 8:45am SD201 Sunrise Discussion
Developing Mobile Customer Service
SpeechTEK
Location: Astor Ballroom, 7th Floor
RJ Auburn, CTO - Voxeo

11:45am - 12:30pm D202 Technology Advances
Enhanced IVR Systems - Enhancing Self-Service Applications with Location Intelligence
SpeechTEK
Location: Chelsea/Gotham, 7th Floor
Brian Feinberg, Sr. Solutions Engineer - Voxeo

12:30pm - 1:45pm
SpeechTEK Keynote Luncheon
KEYNOTE: Customer Self-Service: Past, Present and Future
Location: Broadway Ballroom, 6th Floor
Jonathan Taylor, Chairman and CEO - Voxeo

2:45pm - 3:30pm D204 Technology Advances
Multimodal & Multichannel Languages & Platforms
SpeechTEK
Location: Chelsea/Gotham, 7th Floor
Moderator: Daniel Burnett, Director of Speech Technologies and Standards - Voxeo

3:10pm - 3:30pm CSE Solutions Showcase
Mobility: A Customer Self-Service Party in Your Pocket... or Purse
Customer Service Experience
Location: Duffy/Columbia, 7th Floor
Tobias Goebel, Sr. Solutions Engineer - Voxeo

Wednesday, August 15, 2012

10:45am - 11:30am C301 Customer Experiences
Panel: Has Speech Improved the Customer Experience?
SpeechTEK
Location: Empire/Hudson, 7th Floor
Daniel Burnett, Director of Speech Technologies and Standards - Voxeo

1:45pm - 2:30pm C303 Customer Experiences
Customer Satisfaction & Voice of the Customer - Building a Service-Based Culture
SpeechTEK
Location: Empire/Hudson, 7th Floor
Amy Downs, Director, Customer Solutions - Voxeo

Thursday, August 16, 2012

1:30pm - 4:30pm STKU-9
Performing a Comparative ASR Evaluation
SpeechTEK
Location: Chelsea/ 7th Floor
Daniel Burnett, Director of Speech Technologies and Standards - Voxeo

If you're attending SpeechTEK 2012 and The Customer Service Experience conference, make sure to visit Voxeo at booth 501. For more information about the conferences, go to www.speechtek.com/2012/ and www.custservexperience.com/. Use VIPVOXE for a discount when registering.

About Voxeo
Voxeo unlocks communications. We loathe the locks that make voice, SMS, instant messaging, Twitter, web chat, mobile web, unified communications and self-service applications difficult to create, manage, analyze, optimize and afford. Every day we work to unlock the neglected value of these communications solutions with open standards, disruptive innovation and a passion for problem solving--fueled by a company-wide obsession with customer success. We do so for more than 250,000 developers, 45,000 companies and half of the Fortune 100 from our headquarters in Orlando, Beijing, Cologne, and London. Visit us or join our conversations on the web at www.voxeo.com, blogs.voxeo.com or twitter.com/voxeo.

Contact Information

  • Contact Information:

    Bridgette King
    Get The Scoop Communications
    954.937.9616
    Email Contact