ORLANDO, FL and WAKEFIELD, MA--(Marketwire - May 9, 2012) - Voxeo, the leading provider of Unlocked Communications™, and Integrated Voice Solutions (IVS) have announced the ability to automate the migration from existing legacy and end-of-life interactive voice response (IVR) systems to the more flexible and powerful open-standards technology of Voxeo's communication platforms. Once migrated to the more advanced Voxeo platform, users will be able to create just one single application and deploy it across any combination of voice, text or mobile web-based communication channels, giving contact centers the ability to deliver exceptional customer experiences anywhere and anytime.
Businesses understand the importance of exceeding customer expectations, yet many contact centers have been stymied by the time and expense it takes to re-develop their existing voice applications to support the latest functionality and communication preferences. IVS uses Arca+ to facilitate these migrations quickly, easily and cost-effectively, which means businesses no longer have to maintain obsolete technology and pay high support and service fees.
Arca+ automates the migration from outdated, end-of-life Intervoice IQTalk and Edify EVIP platforms to Voxeo, so applications can easily be transported and maintained in a modern, standards-based development environment that mitigates the risk of future lock-in to any specific platform. The Voxeo platform supports multi-channel self-service interactions across mobile web, smartphone apps, live chat, text and social networks like Twitter. IVS will add migration options for other platforms as client needs demand. Voxeo also offers its own Migration Manager tool for Nortel/PeriPro users who want the flexibility of Voxeo's powerful open standards technology.
"Enterprise contact centers no longer have to suffer with their existing, end-of-life IVR applications while the competition leaps ahead with cutting-edge customer outreach," said John Amein, senior vice president of product management at Voxeo. "Arca+ provides a path for these companies to migrate to the number one platform in the communication application industry faster, easier and with less cost than rewriting."
IVS has been named a Voxeo preferred conversion partner to assist companies in application design and development, multi-channel implementations, data-access methods and more using Arca+ migration solutions. IVS offers a free, no-obligation application audit and cost analysis, so companies can best understand their cost savings and options. More information on the free cost analysis can be found at http://www.voxeo.com/migration.
"We are fundamentally knocking down the barriers from dying IVR systems to the latest and strongest technology," said IVS Chairman Jay Bolton. "We've seen early-adopter clients reduce their conversion costs by 65 percent and time by 75 percent. The sheer value of being able to develop and deploy on Voxeo's framework means exceptional customer experiences, better control in a more cost-effective way is now within reach for every contact center."
Voxeo unlocks communications. We loathe the locks that make voice, SMS, instant messaging, Twitter, web chat, mobile web, unified communications and self-service applications difficult to create, manage, analyze, optimize and afford. Every day we work to unlock the neglected value of these communications solutions with open standards, disruptive innovation and a passion for problem solving -- fueled by a company-wide obsession with customer success. We do so for more than 250,000 developers, 45,000 companies and half of the Fortune 100 from our headquarters in Orlando, Beijing, Cologne, and London. Visit us or join our conversations on the web at www.voxeo.com, blogs.voxeo.com or twitter.com/voxeo.
About Integrated Voice Solutions
Integrated Voice Solutions, a Boston based company, was founded in 2004 with the goal of coupling a world class professional services team with a belief that through the acceptance of open standards, clients can maintain technology on their own terms. IVS started with some of the voice solution industry's most experienced and knowledgeable consultants with core experience in data access methods, application design and development, and multi-channel implementations. Its customers include some of the largest organizations in the world, in industries such call center, financial, healthcare, utilities, and retail. For more information, visit www.integratedvoicesolutions.com.