SOURCE: Voxeo

Voxeo

August 22, 2012 09:07 ET

Voxeo Receives Highest Possible "Strong Positive" Rating in Leading Analyst Firm's MarketScope Report

ORLANDO, FL--(Marketwire - Aug 22, 2012) - Voxeo Corporation, the leader in "Unlocked Communications" announced today that Voxeo has received a "Strong Positive" rating in Gartner's August 2012 report titled "MarketScope for IVR Systems and Enterprise Voice Portals."

To download the Gartner MarketScope 2012 for IVR Systems and Enterprise Voice Portals, please visit www.voxeo.com/marketscope2012.

The report focuses on interactive voice response (IVR) and voice portal platforms being valuable technologies for improving the return on contact center investments. They provide customer self-service capabilities that reduce the reliance on contact center agents to resolve customer service issues. Leading companies require their customer service operations to increase automation and offer greater levels of personalization in self-service, as well as continually evaluate how to increase self-service utilization and call completion rates.

"We believe the Gartner report underscores our commitment to providing the most complete yet flexible platform and development environment for Unified Self-Service," said Jonathan Taylor, chairman and CEO of Voxeo. "We are pleased that Gartner rated Voxeo as a 'Strong Positive.' We consider this rating a testament of our product strategy, innovation, business model, market understanding and above all, our customer service. We're dedicated to this market, and it's an honor to be recognized for that."

Voxeo products evaluated for the Gartner MarketScope report include:

VoiceObjects Application Lifecycle Management Suite: the most comprehensive software available in the world today for the creation, management, reporting and analytics of multi-channel self-service applications. Companies such as Vodafone, DHL, Adobe and Swisscom use VoiceObjects to streamline applications development, deliver richer 1:1 personalization and transform the cost equation for operating large-scale self-service systems. The solution is proven to cut costs by up to 50% and ongoing maintenance by 80%.

Prophecy Unified Self-Service Platform: Voxeo's high performance voice portal platform for inbound and outbound customer self-service. Prophecy works via standard phone lines or SIP VoIP and includes VoiceXML and CCXML browsers, call recording, conferencing, bundled English ASR and TTS, VoiceObjects Designer for basic graphical development, and support for third-party ASR and TTS through MRCP. Prophecy Pro includes the full Voxeo VoiceObjects suite.

The Gartner MarketScope report was published just as Voxeo announced at SpeechTEK the launch of VoiceObjects12 that simplifies like never before mobile customer service, as well as multi-channel application development, management and analytics. Voxeo also announced its new Voxeo Security Suite to combat contact center and consumer fraud, including social engineering tactics. The Gartner report, which was written by Jay Lassman and Bern Elliott, outlines the state of the overall market, the criteria for inclusion in the report, the evaluation criteria and then provides individual company-specific descriptions.

MarketScope Disclaimer:

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About Voxeo
Voxeo unlocks communications. We loathe the locks that make voice, SMS, instant messaging, Twitter, web chat, mobile web, unified communications and self-service applications difficult to create, manage, analyze, optimize and afford. Every day we work to unlock the neglected value of these communications solutions with open standards, disruptive innovation and a passion for problem solving -- fueled by a company-wide obsession with customer success. We do so for more than 250,000 developers, 45,000 companies and half of the Fortune 100 from our headquarters in Orlando, Beijing, Cologne, and London. Visit us or join our conversations on the web at www.voxeo.com, blogs.voxeo.com or twitter.com/voxeo.

Contact Information

  • Contact Information:

    Bridgette King
    Get The Scoop Communications
    954.937.9616
    Email Contact