SOURCE: Voxeo

Voxeo

August 14, 2012 09:10 ET

Voxeo Simplifies Mobile Customer Service Application Development, Management, and Analytics With the Release of VoiceObjects 12

Newest Product Enhancements Make It Even Easier for Companies to Embrace Today's Customer Communication Preferences for Better, Lower-Cost Self-Service Through Mobile Devices

NEW YORK, NY--(Marketwire - Aug 14, 2012) -   Voxeo, the leading provider of Unlocked Communications™, announced today the availability of VoiceObjects 12, featuring extreme simplicity in the development, deployment, management and analytics of mobile customer service applications. VoiceObjects is a comprehensive Application Lifecycle Management Suite that helps companies take full advantage of the power and ubiquity of today's mobile devices to improve customer loyalty, optimize service, reduce contact center costs and gain competitive advantages.

Mobility is a core capability of VoiceObjects and has been in use at large mobile carriers and enterprises for over five years. In contrast, other providers offer bolt-on solutions and have limited deployment experience. 

VoiceObjects 12 provides an improved mobile channel interface, based on JQuery Mobile and HTML5, to further ease and accelerate the development of mobile web customer service applications. VoiceObjects developers gain access to a framework of drag and drop components for building mobile applications. The resulting applications work across all popular mobile devices and deliver attractive usability features including a core set of UI widgets including toolbars, listviews, buttons, form elements, and animated page transitions.

"Mobile is the future of customer service. That means enabling convenient self-service access through mobile web, native mobile apps and SMS interactions, as well as voice. It will also mean leveraging the built-in capabilities of smartphones and smart devices to enhance customer interactions," said Voxeo's CEO, Jonathan Taylor. "For example, an insurance company might offer the ability for customers to use their camera phones to capture and share photos when reporting an accident, or a financial institution may use location services to provide information on the nearest ATM."

VoiceObjects' unique design-once, deploy-anywhere architecture supports the reuse of developer resources, application logic and back-end integrations across voice, mobile web, SMS and social channels. The result is consistent customer service and significantly lower total cost of ownership.

Other enhancements in VoiceObjects 12 include:

Hotspot Analytics - Hotspot Analytics are delivered right inside the VoiceObjects integrated development environment, enabling developers to make application changes based on production data that was previously only available deep inside business user and administrator reports. By uniquely highlighting data and Key Performance Indicators within the application dialog flow, developers can quickly spot potential areas for improvement and take immediate action to optimize self-service.

Business User Interface - Non-technical business users can now change and update components of live applications instantly, without involving an application developer or system administrator. Configurable parameters are determined by the developer and controlled by business rules. Common examples include managing hours of operation, customizing network messages, adding special announcements, managing call routes, deactivating menu items, etc.  

VoiceObjects 12 will include support for native mobile applications early next year. 

Anyone can try VoiceObjects 12 for free at www.voxeo.com.

About Voxeo
Voxeo unlocks communications. We loathe the locks that make voice, SMS, Twitter, web chat, mobile web, unified communications and self-service applications difficult to create, manage, analyze, optimize and afford. Every day we work to unlock the neglected value of these communications solutions with open standards, disruptive innovation and a passion for problem solving -- fueled by a company-wide obsession with customer success. We do so for more than 250,000 developers, 45,000 companies and half of the Fortune 100 from our headquarters in Orlando, Beijing, Cologne, and London. Visit us or join our conversations on the web at www.voxeo.com, blogs.voxeo.com or twitter.com/voxeo.

Contact Information

  • Contact Information:

    Bridgette King
    Get The Scoop Communications
    954.937.9616
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