SOURCE: Voxify

May 08, 2008 07:48 ET

Voxify Awarded Applications Partner of the Year by Genesys Telecommunications Labs

Voxify Recognized as Applications Partner of the Year for Its Speech Self-Service Solutions

ALAMEDA, CA--(Marketwire - May 8, 2008) - Voxify®, the company that enables contact centers to offer self-service for customer phone calls, today announced that it has been honored as Partner of the Year by Genesys Telecommunications Laboratories, Inc., an Alcatel-Lucent company (Euronext Paris: ALU) (NYSE: ALU). Genesys Partner of the Year awards were presented to members of the Genesys Partner Program at the G-Force annual user conference in San Antonio, TX.

Voxify was honored as the 2007 Applications Partner of the Year. Awards are based on Genesys Partner growth initiatives and how well partners take advantage of opportunities for collaboration with Genesys during the previous year.

Voxify invested a significant amount of resources toward joint customer service solutions which leverage the most advanced technologies of both Genesys and Voxify. In addition, Voxify aligned its strategies with Genesys to deliver comprehensive and dynamic contact center solutions that integrate seamlessly and provide a high level of end-user customer satisfaction.

Voxify provides the highest quality self-service solutions and unique interactive outbound calling applications to the Genesys Voice Platform (GVP). Using patented technology, Voxify rapidly deploys speech applications capable of sophisticated transactions that previously could only be performed by live agents. Voxify's innovative applications are capable of successfully handling prescription re-fill orders, passenger flight check-in, and proactive order status.

"Voxify's enterprise-strength applications with intelligent interactions are a natural fit for Genesys' Dynamic Contact Center," said John Gengarella, CEO. "Our history in building game-changing self-service solutions makes us the only choice for companies on a mission to deliver an exceptional customer experience."

Recently, Voxify announced that it is providing critical speech applications in support of the Genesys "Intelligent Customer Front Door™" (iCFD) solution. Voxify's applications come pre-integrated with the Genesys Dynamic Contact Center, delivering a virtual front door for all incoming calls. The integration will enhance the customer experience and deliver a consistent brand image by applying business logic to each transaction. Applications consider caller identity, intent, preferences, and call context to enable personalized interactions.

"The Genesys Partner Program provides a framework for partners to leverage our technology leadership in order to increase their own market share and value," said Paul Segre, president and CEO, Genesys. "Voxify clearly went above and beyond in its effort to motivate the market to adopt new ideas, facilitate joint technology offerings with Genesys and develop integrated solutions for the marketplace."

For more information about Voxify, please visit www.voxify.com. For more information about Genesys or the Genesys Partner Program, please visit www.genesyslab.com.

About Voxify

Voxify® enables contact centers to offer self-service for customer phone calls. Voxify Automated Agents® are speech applications that offer the lowest risk to deployment and a rapid return on investment. Built from industry-specific templates and patented conversational models, Voxify Automated Agents allow callers to speak naturally -- resulting in the best customer service. Voxify offers managed services for both hosted & premise-based deployments. Millions of callers around the globe speak daily to Voxify Automated Agents when calling such companies as Continental Airlines, Hammacher Schlemmer, and Wyndham International. For more information, call 510 545 5000 or visit www.voxify.com.

About Genesys Telecommunications Laboratories, Inc.

Genesys, an Alcatel-Lucent company, is the only company that focuses 100% on software to manage customer interactions over the phone, web and in e-mail. The Genesys software suite dynamically connects customers with the right resources -- self-service or assisted-service -- to fulfill customer requests, optimize customer care goals and efficiently use resources. Genesys software directs more than 100 million customer interactions every day for 4,000 companies and government agencies in 80 countries. These companies and agencies can leverage their entire organization, from the contact center to the back office, to improve the overall customer experience. As a result, Genesys helps stop customer frustration, drive efficiency, and accelerate business innovation. For more information, go to http://www.genesyslab.com or visit the industry blog at http://www.betterinteractions.com.

About Alcatel-Lucent

Alcatel-Lucent (Euronext Paris: ALU) (NYSE: ALU) provides solutions that enable service providers, enterprise and governments worldwide, to deliver voice, data and video communication services to end-users. As a leader in fixed, mobile and converged broadband networking, IP technologies, applications and services, Alcatel-Lucent offers the end-to-end solutions that enable compelling communications services for people at home, at work and on the move. With operations in more than 130 countries, Alcatel-Lucent is a local partner with global reach. The company has the most experienced global services team in the industry, and one of the largest research, technology and innovation organizations in the telecommunications industry. Alcatel-Lucent achieved revenues of Euro 17.8 billion in 2007 and is incorporated in France, with executive offices located in Paris. For more information, visit Alcatel-Lucent on the Internet: http://www.alcatel-lucent.com.

The Voxify logo, Voxify, Automated Agents and Conversation Engine are trademarks or registered trademarks of Voxify, Inc. All other trademarks mentioned herein are the property of their respective owners.

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