SOURCE: Voxify

November 13, 2006 08:00 ET

Voxify Delivers Workshop on Speech Self-Service Solutions at CCSF Customer Contact Conference

5 Steps to Improve Customer Service With Speech Self-Service Workshop Will Deliver Best Practices, Case Studies and Demonstrations for Contact Center Professionals

BOSTON, MA -- (MARKET WIRE) -- November 13, 2006 -- Voxify®, the first company to create Automated Agents® with the conversational skills to handle advanced customer service calls, today announced that two of its executives -- Voxify's VP Marketing, Don Nanneman and CTO, Amit Desai -- will jointly present an educational workshop, titled "5 Steps to Improve Customer Service with Speech Self-Service" at the CCSF Customer Contact conference, November 13 - 15, 2006 in Boston, MA.

The conference, designed to assist contact center executives in exploring and identifying trends in contact center technologies, will provide information and tools to help attendees assess and identify solutions for their customer self-service needs. Presentations, workshops and panel discussions will focus on best practices in deploying contact center solutions along with case studies from companies that have successfully deployed contact center applications to increase revenues and reduce costs.

The Voxify workshop will offer in-depth discussions of needs, solutions, and experiences developing speech applications with examples of companies in those segments including case studies and demonstrations of applications developed by some of Voxify's industry-leading customers.

"Voxify's award-winning Speech Self-Service solutions have a proven track record of providing significant value to a broad range of companies across the Retail, Hospitality and Travel industries including Hammacher Schlemmer, Wyndham Hotels and Continental Airlines," said Adeeb Shanaa, Voxify President & CEO. "We're excited at the opportunity to share these customer successes and industry best practices we've developed with the CCSF conference attendees."

About Voxify

Voxify® is the first company to create automated call center agents with the conversational skills to handle advanced customer service calls. Powered by the company's patented Voxify Conversation Engine®, Voxify Automated Agents® model the intelligence and personality of a trained live agent, allowing them to engage callers in sophisticated dialogue to perform advanced customer service functions, such as reservations, call routing, and account requests. Voxify Automated Agents are taking calls today for market leaders such as Continental Airlines, Wyndham International and Hammacher Schlemmer, helping them to be more responsive to their customers while delivering new services, closing more sales, and handling unplanned call volumes without hiring additional staff. Voxify headquarters are in Alameda, CA. For more information, call 510 545 5000 or visit

The Voxify logo, Voxify, Automated Agents and Conversation Engine are trademarks or registered trademarks of Voxify, Inc. All other trademarks mentioned herein are the property of their respective owners.

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