SOURCE: Voxify

August 21, 2007 07:50 ET

Voxify Empowers the Contact Center With On Premise Deployment Options for Its Self-Service Speech Applications

Flexible Deployment Options Offer Capacity, Redundancy, and Business Continuity to Contact Centers

ALAMEDA, CA--(Marketwire - August 21, 2007) - Voxify®, the company that enables contact centers to offer self-service for customer phone calls, announced today that it is offering On Premise deployment options for its self-service speech applications. Voxify has traditionally offered its speech applications, called Automated Agents®, in a Hosted deployment model. The company's deployment options, offered as a Managed Service, have been expanded to include On Premise and On Premise Overflow. The new deployment options are all part of Voxify's vision to "empower the contact center" with more control, flexibility, and self-sufficiency.

"Voxify has a laser focus on developing the highest quality speech applications with the fastest time-to-benefit in the industry. To that end we are 'deployment-agnostic' and are committed to offering innovative deployment models that empower contact centers by leveraging their investments but still benefit from Voxify's ability to offer rapid deployment, scalability, and business continuity," said John Gengarella, President and CEO, Voxify.

The On Premise deployment model is based on an innovative approach that benefits contact centers who want to leverage their existing speech infrastructure. The speech infrastructure resides with the contact centers while the Automated Agents reside in the Voxify hosting network. This deployment model gives contact centers the ability to manage their speech infrastructure without having to invest in the speech expertise required to manage, tune, and support sophisticated speech applications.

Voxify's On Premise Overflow option has additional benefits of capacity, redundancy, and business continuity as the contact center's speech infrastructure is replicated in the Voxify hosting network. Should contact centers experience unplanned call spikes or interruptions in data center operations, calls are handled seamlessly by the Voxify hosting network.

Voxify's Managed Service offering includes: self-service solutions based on over 60 industry-specific speech application templates; rapid deployment; high availability; tuning and monitoring; and, reporting and analytics. Contact centers now have more deployment choices to balance their total cost of ownership, security, and ROI.

About Voxify

Voxify® enables contact centers to offer self-service for customer phone calls. Voxify Automated Agents® are speech applications that offer the lowest risk to deployment and a rapid return on investment. Built from industry-specific templates and patented conversational models, Voxify Automated Agents allow callers to speak naturally -- resulting in the best customer service. Voxify offers managed services for both hosted & premise-based deployments. Millions of callers around the globe speak daily to Voxify Automated Agents when calling such companies as Continental Airlines, Hammacher Schlemmer, and Wyndham International. For more information, call 510 545 5000 or visit

The Voxify logo, Voxify, Automated Agents and Conversation Engine are trademarks or registered trademarks of Voxify, Inc. All other trademarks mentioned herein are the property of their respective owners.

Contact Information