SOURCE: Voxify

March 28, 2007 08:00 ET

Voxify Hires Autodesk Executive to VP Customer Operations

Speech Self-Service Company Appoints Industry Veteran Jay Emmons to Manage Rapid Growth

ALAMEDA, CA -- (MARKET WIRE) -- March 28, 2007 -- Voxify®, the first company to create Automated Agents® with the conversational skills to handle advanced customer service calls, has appointed industry veteran Jay Emmons to VP of Customer Operations to handle the company's aggressive growth in customers. Most recently Ms. Emmons was VP, Worldwide Customer Operations for Autodesk, the third largest software company in the world. There she achieved a 50% year-over-year customer satisfaction increase and was instrumental in executing the support and deployment strategies to facilitate Autodesk's growth in revenue from $800m to $1.85B over the past 5 years.

"Voxify speech applications have the fastest time-to-market, deliver the highest ROI in the self-service arena, and offer the best user experience. It is fitting that we bring on board an individual of Jay's caliber to manage the growing number of deployments and deliver high quality managed services," said John Gengarella, President and CEO, Voxify.

At Voxify, Ms. Emmons will report to CEO John Gengarella and will lead the company's most critical teams to ensure customer success. Her team delivers the company's core services: the rapid deployment of Voxify's self-service solutions, day-to-day customer care, and systems operations and infrastructure for Voxify's managed services business.

"I am impressed with Voxify's 100% customer referenceability. One of my first objectives is to increase the scalability of our operations which is experiencing accelerated growth," said Emmons.

With over 25 years in managing operations and customer support, Ms. Emmons knows how to manage growth, maintain customer service levels, and scale operations to new levels. She has held executive roles at Autodesk, Adobe and Bertelsmann in operations, customer support, and sales operations.

About Voxify

Voxify® is the first company to create automated call center agents with the conversational skills to handle advanced customer service calls. Powered by the company's patented Voxify Conversation Engine®, Voxify Automated Agents® model the intelligence and personality of a trained live agent, allowing them to engage callers in sophisticated dialogue to perform advanced customer service functions, such as reservations, call routing, and account requests. Voxify Automated Agents are taking calls today for market leaders such as Continental Airlines, Wyndham International and Hammacher Schlemmer, helping them to be more responsive to their customers while delivering new services, closing more sales, and handling unplanned call volumes without hiring additional staff. Voxify headquarters are in Alameda, CA. For more information, call 510 545 5000 or visit

The Voxify logo, Voxify, Automated Agents and Conversation Engine are trademarks or registered trademarks of Voxify, Inc. All other trademarks mentioned herein are the property of their respective owners.

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