SOURCE: Voxify

May 02, 2006 11:55 ET

Voxify Reports Outstanding Growth, Increased Momentum in the Speech Self-Service Marketplace

Voxify Primed to Accelerate Market Expansion as It Achieves Segment Leading Customer Growth and Market Successes

ALAMEDA, CA -- (MARKET WIRE) -- May 2, 2006 -- Voxify®, the first company to create Automated Agents® with the conversational skills to handle advanced customer service calls, set major new benchmarks for company growth in the most recent calendar quarter ending March 31. This quarter was Voxify's largest ever with respect to sales, revenue, and customer calls handled -- and the fifth consecutive quarter of increasing sales.

Impressive Corporate Growth

Over the last five quarters Voxify has achieved significant increases in all key corporate performance measures, including the number of new clients added, production systems deployed, call volumes handled, and sales completed. Some of the impressive growth benchmarks include:

--  400 percent increase in customer calls handled;
--  350 percent increase in quarterly revenue;
--  250 percent increase in deployed production systems.
Continuing to deliver on a successful vertical market strategy, Voxify saw a rise in Automated Agent adoption across its portfolio of industry suites. Representative customers include many industry leaders, such as:
--  Ticketmaster in Ticketing & Entertainment;
--  Rite Aid in Pharmacy Retail;
--  Hammacher Schlemmer in Catalog Retail;
--  Wyndham Hotels & Resorts in Hospitality;
--  Travelocity in Travel; and
--  Continental Airlines in Airlines.
Industry Recognition

Moreover, Voxify netted a number of prestigious industry honors over the last year, including:

--  Best in Show Award at the International Call Center Management (ICCM)
--  Best Overall award for outstanding speech applications at the Genesys'
    G-Force 2005 conference;
--  Speech Technology Magazine's Most Innovative Solutions Award was
    presented to Voxify customer Wyndham International for their innovative
    speech self-service reservation and hotel information system;
--  2005 CRM Excellence Award winner by Customer Interaction Solutions
--  2006 Product of the Year award from Call Center Magazine
--  Selection by Gartner as a Cool Vendor in Enterprise Communications for
Executive Team Expansion

Voxify also continued the expansion of its executive team, with the addition of a number of enterprise industry veterans: Jack Longinotti -- CFO, formerly at Netcentives and AT&T Capital; Roger Nunn -- VP Worldwide Sales, formerly at Avaya and Blue Pumpkin; Don Nanneman -- VP Marketing, formerly at Octel Communications and Savvion, and Murat Erdem -- VP Customer Operations, formerly at Corio and Peoplesoft.

"Voxify has emerged as the clear frontrunner in the hosted speech self-service market, as the alignment of market demand fit perfectly with our unparalleled product and service offerings," said Adeeb Shanaa, Voxify President, CEO and Founder. "Our track record of proven success coupled with continued market expansion has set the stage for strong, sustained growth in 2006 and beyond."

"Spending on hosted speech services in North America will more than double from $419 million in 2004 to reach $845 million by 2009," said Daniel Hong, Senior Voice Business Analyst at Datamonitor. "With its growing number of new business and deployments, Voxify continues to capitalize on the market opportunity for hosted speech services. We see Voxify maintaining its momentum while increasing its market position through 2006."

About Voxify

Voxify® is the first company to create automated call center agents with the conversational skills to handle advanced customer service calls. Powered by the company's patented Voxify Conversation Engine®, Voxify Automated Agents® model the intelligence and personality of a trained live agent, allowing them to engage callers in sophisticated dialogue to perform advanced customer service functions, such as reservations, call routing, and account requests. Voxify Automated Agents are taking calls today for market leaders such as Continental Airlines, Wyndham International and Hammacher Schlemmer, helping them to be more responsive to their customers while delivering new services, closing more sales, and handling unplanned call volumes without hiring additional staff. Voxify is headquartered in Alameda, CA. For more information, call 510 545 5000 or visit

The Voxify logo, Voxify, Automated Agents and Conversation Engine are trademarks or registered trademarks of Voxify, Inc. All other trademarks mentioned herein are the property of their respective owners.

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