SOURCE: Voxify

September 16, 2008 07:50 ET

Voxify Sees Hurricanes Gustav and Ike Days Before the Storms Hit Land

Travel and Hospitality Companies Rely on Voxify Speech Solutions to Manage Unplanned Call Volume Spikes as Thousands of People Evacuate From the Southeastern Areas of the U.S.

ALAMEDA, CA--(Marketwire - September 16, 2008) - Voxify®, the company that develops, deploys and manages integrated speech solutions to automate customer interactions, has handled unplanned call volume for leading travel and hospitality companies in the days and weeks before Hurricanes Gustav and Ike. Voxify's speech solutions, called Automated Agents®, regularly handle millions of calls for call steering and routing, rate finder, reservation, reconfirmation, flight information, cancellation, and flight check-in, for some of the largest airlines, hotel aggregators, and hotel chains in the U.S. So when the weather forecaster spotted Hurricane Gustav and Hurricane Ike as tropical depressions, Voxify, with its managed service support of its speech solutions, went on hurricane alert. As Voxify had managed the calls from evacuees for Hurricane Katrina in 2005, Voxify was prepared to manage the calls for these impending hurricanes.

In the 7 days before Hurricane Gustav hit Louisiana, Voxify saw call volume spikes for its entire travel and hospitality sector. The calls peaked on August 30th with an increase of 23% over total daily call volume for the last 6 months. This occurred 2 days before Gustav came ashore in Louisiana. The increase was primarily from hotel reservation and hotel confirmation calls. One hospitality customer experienced an unplanned call spike of 93% over its average daily call volume for the last 6 months.

When it came to Hurricane Ike, people waited longer to evacuate. Call volume increased in Voxify's entire travel and hospitality sector just 2 days before Hurricane Ike hit Galveston, TX. Calls suddenly peaked on September 11th at 11% over total daily call volume for the last 6 months. But this time people were taking airplanes as well as booking hotel rooms. One Voxify customer experienced an 89% increase in reconfirmation calls on September 11th.

Voxify's enterprise-strength speech solutions are run on a managed service basis ensuring high availability, guaranteed performance, and continual tuning to maintain industry-leading service levels. Voxify Automated Agents take every call with the same expediency and customer service regardless of the weather.

"When it comes to emergency preparedness and maintaining business continuity for our travel and hospitality customers, we take our job very seriously," said John Gengarella, CEO, Voxify. "Whether a company experiences unplanned call spikes from Hurricane Ike or seasonal business cycles, Voxify's managed service model means that we earn our keep everyday."

About Voxify

Voxify develops, deploys and manages integrated speech solutions to automate customer interactions. Voxify's patented technology enables intelligent and conversational speech applications that deliver an extraordinary customer experience. Offering the fastest time-to-benefit and highest performance, Voxify solutions deliver a superior ROI. As your business changes, Voxify's managed service model ensures the ageless performance of applications. Leaders in customer service including Continental Airlines, Hammacher Schlemmer, and Wyndham International trust Voxify to automate critical customer interactions. For more information, visit www.voxify.com.

The Voxify logo, Voxify, Automated Agents and Conversation Engine are trademarks or registered trademarks of Voxify, Inc. All other trademarks mentioned herein are the property of their respective owners.

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