SOURCE: Voxify

June 13, 2006 11:52 ET

Voxify Voted Best Speech Self-Service Application for Second Year in a Row

Voxify Demonstration at Genesys G-Force Selected by Audience as the Best

ALAMEDA, CA -- (MARKET WIRE) -- June 13, 2006 -- Repeating its success from one year ago, Voxify®, the first company to create Automated Agents® with the conversational skills to handle advanced customer service calls, has won the coveted Voice Idol competition at the annual Genesys G-Force User Conference in Las Vegas.

In a competition that pitted live demonstrations of speech self-service applications from a number of speech industry vendors, including TuVox and Fluency, over 1,200 conference attendees voted Voxify #1. Voxify demonstrated a real-world application that had been used to take orders for promotional items for the NFL following this year's Super Bowl. Thousands of simultaneous order calls were answered and processed on-demand by the Voxify Automated Agents without placing any callers on hold, completing end-to-end orders without requiring live agents.

"We're honored once again to be recognized by an audience of call center industry professionals for demonstrating the most robust and comprehensive speech self-service solution," said Don Nanneman, Voxify VP Marketing. "Winning this award two years in a row showcases our unique call center automation capabilities and further reinforces our partnership with Genesys."

The Voxify Promotional Order Agent, along with an extensive collection of industry specific speech self-service applications, can be heard on the Voxify website at:

http://www.voxify.c om/products/?src=PR_VoiceIdol

Voxify develops and hosts speech self-service applications that have the conversational skills to handle advanced customer service calls. Our products, called Automated Agents, model the expertise and personality of a trained CSR, enabling them to handle information and revenue calls such as making reservations, selling products, and answering account requests. Voxify is helping call centers across a broad range of industries including retail, travel, hospitality, entertainment, healthcare, financial services and insurance to address their growing customer service needs without hiring staff or investing in costly IT infrastructure.

About Voxify

Voxify® is the first company to create automated call center agents with the conversational skills to handle advanced customer service calls. Powered by the company's patented Voxify Conversation Engine®, Voxify Automated Agents® model the intelligence and personality of a trained live agent, allowing them to engage callers in sophisticated dialogue to perform advanced customer service functions, such as reservations, call routing, and account requests. Voxify Automated Agents are taking calls today for market leaders such as Continental Airlines, Wyndham International and Hammacher Schlemmer, helping them to be more responsive to their customers while delivering new services, closing more sales, and handling unplanned call volumes without hiring additional staff. Voxify headquarters are in Alameda, CA. For more information, call 510 545 5000 or visit

The Voxify logo, Voxify, Automated Agents and Conversation Engine are trademarks or registered trademarks of Voxify, Inc. All other trademarks mentioned herein are the property of their respective owners.

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