November 22, 2010 08:00 ET

VPI and NACR Announce Strategic Partnership Agreement

Avaya's Largest Business Partner to Distribute VPI's Suite of Contact Center Recording, Analytics and Workforce Optimization Solutions

CAMARILLO, CA--(Marketwire - November 22, 2010) - VPI (Voice Print International,, a leading provider of analytics-driven call and data recording, quality monitoring, performance management and workforce optimization solutions for contact centers, enterprises and first responders, today announced that it entered into a strategic alliance with NACR. NACR is Avaya's largest BusinessPartner worldwide, seven-time Avaya BusinessPartner of the Year and a value added solutions provider of choice for today's leading organizations. NACR will market and distribute VPI EMPOWER™, VPI's suite of workforce optimization solutions, using its network of more than 600 employees and sales offices located across North America. The strategic alliance strengthens NACR's end-to-end communications solution offerings with VPI's powerful, yet easy to implement and use software that delivers rapid Return on Investment. 

The award-winning VPI EMPOWER suite of solutions helps organizations of all types and sizes reliably capture and analyze their customer interactions to rapidly identify critical customer experience and operational problems and opportunities, minimize risk and ensure compliance. Intelligence uncovered is made actionable with interactive real-time reports, customizable color-coded desktop tickers, and automated eCoaching and messaging. VPI has worked in a successful partnership with Avaya for over a decade. As a prominent, award-winning member of the DevConnect Program, VPI delivers Avaya-certified integrations of its workforce optimization solutions with Avaya Aura, Communication Manager, Application Enablement Services, Proactive Contact and IP Office.

"NACR is well respected in the marketplace as a customer-centric company. Its experienced team has a firm understanding of the needs of today's contact centers, particularly Avaya users," said Chris Morrissey, Executive Vice President of Sales and Marketing at VPI. "Even though NACR has other call recording and quality monitoring applications in its solutions portfolio, NACR recognizes the unique value of VPI EMPOWER's ability to rapidly and cost-effectively optimize workforce performance and customer experience for organizations of all sizes. Our intuitive, scalable, modular solutions readily adapt to changing conditions -- at a very low cost of long-term ownership."

"Today's economic conditions dictate that contact centers reevaluate their quality and performance management practices and technologies -- conventional recorders and QA systems may no longer be adequate," said Barb Courneya, NACR national contact center technology director. "We have a reputation of providing best-of-breed products and services. By building a strategic alliance with VPI, we enhance our recording, analytics and workforce optimization offerings to meet the needs of customers who need to optimize the business impact and value of their customer interactions -- and see results quickly."

To learn more about VPI solutions and/or becoming a VPI Channel Partner, please visit or call 1-800-200-5430 at extension 8088.

About VPI
VPI (Voice Print International, Inc.) is a leading innovator and provider of integrated interaction recording and workforce optimization solutions for enterprises, trading floors, government agencies, and first responders. Through its award-winning VPI EMPOWER™ suite of solutions, VPI empowers organizations to proactively improve the customer experience, increase workforce performance, ensure compliance, and align tactical and strategic objectives across the enterprise. With the power to be proactive, organizations are equipped to actively identify and maximize opportunities and minimize risk. For more than a decade, VPI has been providing proven technology and superior service to more than 1,500 customers in 50 countries. For more information, visit

About NACR
With offices nationwide, NACR (Eagan, MN) is a certified Avaya Platinum BusinessPartner, a seven-time Avaya BusinessPartner of the Year, and the Value Added Solutions Provider of choice for today's leading businesses. NACR delivers proven, scalable, cost-efficient solutions tailored to a customer's business communication needs, in an end-to-end package that includes consultation, design, implementation, and testing. With its strategic partners, including Avaya, NACR provides customers with solutions in VoIP migration, convergence, mobility, unified communications, and contact centers. For more information, call 1-888-321-NACR (6227) or go to

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