July 10, 2012 08:00 ET

VPI Launches Free 30-Day Trial of Its Virtual Call Agents

Offers Unique Opportunity to Gain Major Advantages of Conversational Self-Service Agents Powered by Artificial Intelligence

CAMARILLO, CA--(Marketwire - Jul 10, 2012) -  VPI (, the leading global provider of customer experience and workforce optimization solutions, today announced the launch of the VPI VirtualSource Challenge. Qualifying organizations can now take advantage of a free 30-day trial of VPI's conversational virtual call agents powered by Artificial Intelligence. The VPI VirtualSource virtual call agent service effectively automates a wider variety of inbound and outbound call types and off-loads the mundane and repetitive tasks from human agents that drive up costs and negatively impact agent satisfaction. Hailed as the perfect supplement to traditional insourced and outsourced contact center agents, this cost-effective, scalable virtual workforce in the cloud enables organizations to gain a competitive service advantage while maintaining the highest levels of customer satisfaction.

"Organizations have absolutely nothing to lose and everything to gain," said Mike Mercadante, VPI's chief technology officer. "With so many delighted VPI VirtualSource customers, we have complete confidence in the effectiveness of our conversational virtual call agents and will take care of everything to get you successfully automating calls. From design, implementation, integration, quality monitoring and tuning, we will do all the work and absorb all of the services costs. We will even provide 30 days of free usage."

Prior to implementation, VPI works with participants to establish a self-service success rate goal that is mutually acceptable, and if VPI doesn't meet or exceed that goal, participants can stop using the service -- and pay nothing. Participants simply agree up front, that when the goal is achieved within 30 days, to pay just 25 cents per minute or less for usage at the same or larger capacity for one more year. It's that simple. To request a free 30-day trial and for more details, visit or call 800-200-5430.

VPI's intelligent virtual agents provide a conversational experience that was previously impossible with traditional touchtone or speech IVR. Virtual agents dynamically adapt to conversation flow in real time for expedited, personalized call resolution -- they use their short-term memory to keep track of prior conversation flow and long-term memory to recognize callers and remember their actions and preferences from previous calls. Eighty percent less expensive than human agents, VPI VirtualSource automates a much broader range of call types at a significantly lower cost per call. Virtual agents also achieve much higher rates of call completion than traditional and speech IVRs. They can handle an inbound or outbound transaction end-to-end, or they can handle the routine parts of calls and then seamlessly transfer the caller to live agents along with the information already collected, for the resolution of more complex customer needs.

Many organizations are already reaping the major benefits of virtual call agents. For example, after a successful five week implementation, a member-driven automobile club that offers roadside assistance, travel and insurance services was able to use virtual call agents to reduce agent call time by 60 percent -- down from three minutes with an outsourced live agent to just 75 seconds. They also decreased overall costs of call service delivery by more than 60 percent and significantly improved customer satisfaction scores.

To learn more about how virtual call agents can help you greatly improve customer self-service, register to attend the upcoming Webcast 'IVR Gets a Brain: From Zero to Hero in 30 Days' at

About VPI
Founded in 1994, VPI is the world's leading provider of customer experience and workforce optimization (WFO) software and services. VPI's award-winning VPI EMPOWER, a powerful Web-based software suite, integrates call recording, quality assurance, analytics, performance management, E-learning and conversational virtual call agents. Every module within the VPI EMPOWER suite leverages advanced analytics, workflow automation and an open, Web 2.0 architecture to help evolving organizations more easily and rapidly identify and solve their critical business and customer experience issues. VPI's approach has been disruptive to legacy approaches because its software is easy to deploy, easy to use, and extremely cost effective -- resulting in a significant return on investment. VPI has more than 1,500 satisfied customers in 50 countries worldwide using its software solutions. For more information, call 1-800-200-5430 or visit

Contact Information

  • Media Inquiries:
    Lynn Grogan
    Media Relations
    1-805-389-5200 x5276
    Email Contact