Vulcan GMS

November 01, 2011 09:00 ET

Vulcan GMS Hires Holewinski to Manage Customer Service

MILWAUKEE, WI--(Marketwire - Nov 1, 2011) - Vulcan GMS, Inc. (, a supplier of custom-made lead products, has hired Katherine Holewinski to take charge of the company's customer-service operation. "Hands-on, shop-floor experience managing a manufacturing company, combined with an MBA, gives Katherine the background and training to help Vulcan GMS meet its objective to be the highest value supplier in our industry," said Tom Ray, the company's President. "Katherine also has a working style that is having an immediate and positive impact on our employees and the first customers to meet her."

Commenting on her approach to customer service, Holewinski said, "Customers like to know that when there is a problem, there's someone in the company they can contact whose job it is to listen, understand and respond. Beyond that, customers like open lines of communication and knowing that they will get fast, honest answers to questions."

Working with the Vulcan team, Holewinski has begun upgrading the communications policies and practices of the company. The team's first task is to increase the frequency of job-status reporting, as well as expanding the level of detail the reports contain. "Timely, information-rich reports tend to satisfy most customer concerns about job status," Holewinski said. "Reports also do double-duty when they are automatically available to the sales force. A sales person is typically the customer's first point of contact. By updating and posting reports in a timely fashion on the company intranet, the latest information is at everyone's fingertips, available 24/7 for use with customers."

Ray added, "As Vulcan strives to accelerate the pace at which we improve our processes, Katherine's second task will be to give us the full benefit of her 20 years of customer service at three different companies. For example, Katherine's skill using process mapping techniques to find ways to streamline a company's overall customer-service effort is already paying dividends at Vulcan."

About Vulcan GMS

Vulcan Global Manufacturing Solutions is a leader in custom-made radiation safety products manufactured from lead, tungsten, high-density plastics and non-lead metal polymers. ISO 9001/2008 registered, Vulcan GMS is a provider of components and assemblies for some of the world's largest equipment companies. The company specializes in the medical, security, aviation and explosives industries.

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