SOURCE: Diskeeper Corporation

March 12, 2008 12:05 ET

Want to Cut Down Help Desk Calls? Check Defrag

If Your Help Desk Calls Are High, Your Defrag May Not Be Adequate

BURBANK, CA--(Marketwire - March 12, 2008) - Help desk calls can be the bane of IT. Not only do they keep an IT staffer chained to a desk, they each require someone in IT to do something. Hopefully the help desk person can walk the complaining employee quickly through whatever difficulty they're experiencing, but if not, it may require IT personnel to physically visit the employee. In companies with a relatively few IT staff to service hundreds or thousands of employees, help desk calls can truly be a drain on IT time -- and hence, on IT cost. It consequently behooves any company to do all they can to cut down on help desk calls.

One major problem that can result in a plethora of help desk calls is slow system performance. While IT is always working to increase performance through faster applications, the latest in hardware innovations, and constantly re-configuring and tweaking existing resources, they should also take a look at defragmentation. They already know how fragmentation can be a very basic -- and severe -- hindrance to performance, but they may not be cognizant that traditional defrag methods have become inadequate.

The standard for defragmentation methods has been, for some years, of the scheduled variety; defragmentation could be scheduled for all drives across an enterprise so that each volume got defragged at times when users weren't on the system. Due to changes in business and in computing technology, however, scheduled defrag has turned into "the solution that became the problem." In between scheduled runs, fragmentation continues to build and impact performance due to today's larger file sizes and greatly increased disk capacities. With very large drives, many have found that defragmentation isn't even occurring with scheduled defrag. And because so many sites are now operating 24X7, times when users aren't on the system are vanishing completely, meaning that defragmentation is negatively impacting performance while it's running.

Fortunately Diskeeper® Corporation, the leading provider in defragmentation technology for over 20 years, is now providing a solution that maximizes system performance and reliability automatically. Diskeeper's proprietary InvisiTasking technology allows completely automatic defragmentation, utilizing only idle resources. No scheduling is ever required -- another cost-saving element for IT. And defragmentation is complete -- Diskeeper 2008 introduced the most powerful defrag engines ever built.

In any effort to reduce help desk traffic, IT staff should download Diskeeper's free trial version, with which they can check fragmentation levels and see the performance difference for themselves. With performance constantly and reliably maintained, help desk calls for performance reasons can be greatly reduced.

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